Amber Tronco
Austin,TX
Summary
Professional with early experience in bookkeeping and current leadership as a Police Sergeant transitioning from law enforcement to civilian operations. Bring a high level of accuracy, integrity, and compliance expertise developed through 13 years in law enforcement, along with a proven ability to manage sensitive information and meet strict deadlines. As a Police Sergeant, I supervise personnel, manage daily operations, and ensure policy compliance in high-pressure environments. Combine this leadership background with hands-on experience overseeing financials, payroll, and HR functions for a $1M retail garden center. Ready to leverage expertise to support a new mission.
Overview
21
21
years of professional experience
Work History
Police Sergeant, Patrol
Austin Police Department
Austin, TX
07.2023 - Current
- Supervise 12 officers during daily patrol operations.
- Mentor officers, providing guidance on complex cases, department policies, procedures, and best practices for effective law enforcement.
- Back-up patrol officers on site to guide officers through difficult situations, advise on strategic decisions, and answer questions.
- Promote a culture of accountability and integrity. Conduct regular evaluations of officers' strengths, weaknesses, and areas for improvement to enhance overall team performance.
- Lead teams by example, consistently demonstrating correct behaviors and enforcing policies and procedures.
- Participate in ongoing training programs to remain current on law enforcement trends, tactics, and technologies.
- Administer disciplinary actions when necessary, ensuring a high standard of professionalism within the department.
- Oversee scheduling of patrol personnel, including management of timesheets, time-off requests, and training coordination, while maintaining effective staffing levels.
- Facilitate communication between command staff and subordinates to promote transparency and resolve conflicts efficiently.
- Conducted evaluations of case documentation submitted by team members, focusing on accuracy, thoroughness, and compliance with established departmental guidelines.
- Promoted culture of accountability and integrity, conducting regular reviews to uphold high ethical standards.
- Engaged with dispatchers, 911 call takers, and various agencies to improve call response processes and strengthen operational collaboration.
Police Detective, Violent Crimes
Austin Police Department
Austin, TX
03.2020 - 05.2023
- Solved complex criminal cases by conducting thorough investigations, gathering and analyzing evidence to solve complex criminal cases.
- Interrogated suspects using appropriate interview techniques to obtain crucial information for case resolution.
- Collaborated with federal agencies on high-profile cases, resulting in successful arrests and convictions of dangerous criminals.
- Followed constitutional standards to obtain and execute arrest warrants and search warrants to investigate crime scenes and collect evidence.
- Kept meticulous and detailed records of each case and prepared comprehensive reports detailing investigative findings, supporting effective prosecutorial efforts in court cases.
- Collected, analyzed, and interpreted information, documentation, physical, and digital evidence associated with investigations.
- Experience with Cellebrite, various surveillance systems....
- Proficient in Report Management Systems (Versadex), AXON Evidence
Police Officer
Austin Police Department
Austin, TX
08.2013 - 03.2020
- Conducted thorough investigations of crimes, gathering evidence and interviewing witnesses.
- Responded promptly to emergency calls in a large metropolitan city, providing assistance and maintaining public order.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Prepared detailed reports documenting incidents, arrests, and field observations for legal processes.
Full Charge Bookkeeper
The Great Outdoors Garden Center
Austin, TX
03.2005 - 08.2013
- Functioned as Office Manager, Bookkeeper, and Human Resources for a high-volume metropolitan garden center generating approximately $1M in annual revenue. Oversaw daily administrative operations, financial management, and HR functions to support efficient business performance and staff development
- Reconciled bank statements and general ledger accounts monthly, maintaining precise financial records and resolving discrepancies.
- Processed vendor invoices efficiently, reconciling discrepancies and negotiating favorable payment terms when necessary.
- Maintained and processed invoices, deposits, and money logs.
- Communicated regularly with clients regarding billing inquiries, resolving disputes fairly, and maintaining strong professional relationships.
- Improved cash flow management by monitoring outstanding invoices closely and following up on overdue payments proactively.
- Facilitated benefits administration by leading open enrollment periods for health insurance options, assisting employees in making informed decisions, coordinating with insurance brokers, and performing premium calculations to maintain employee satisfaction levels while controlling costs effectively.
- Responsible for onboarding new hires and seasonal staff.
- Conducted regular inventory audits to verify the accuracy of reported quantities, identifying discrepancies and making necessary adjustments.
- Matched purchase orders with invoices and recorded necessary information.
- Completed tax forms and made tax payments in compliance with legal regulations.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Entered figures using 10-key calculator to compute data quickly.
- Supervised daily operations of cash handling and transactions, ensuring accuracy and efficiency.
- Trained and mentored new cashiers on customer service standards and operational procedures.
- Resolved customer inquiries and complaints for front-line and sales staff by employing strong operations knowledge and problem-solving abilities.
- Achieved high levels of accuracy in cash management through meticulous record-keeping, verifying daily cashier batches, and timely bank deposits.
- Performed full inventory counts annually.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Supported year-end closing procedures by preparing adjusting journal entries as needed, and generating reports for the company owner.
- Proficient in Quickbooks and Windward, a POS, inventory, purchasing, and accounting software.
Education
Master of Education - Exercise Physiology
The University of Texas At Austin
Austin, TXBachelor of Science - Kinesiology
University of North Texas
Denton, TXSkills
- Criminal investigation
- Computer-aided dispatch
- Team management
- Report preparation
- Multitasking
- Organizational skills
- Adaptability and flexibility
- Relationship building
- Personnel supervision
- Attention to detail
Timeline
Police Sergeant, Patrol
Austin Police Department
07.2023 - Current
Police Detective, Violent Crimes
Austin Police Department
03.2020 - 05.2023
Police Officer
Austin Police Department
08.2013 - 03.2020
Full Charge Bookkeeper
The Great Outdoors Garden Center
03.2005 - 08.2013
Master of Education - Exercise Physiology
The University of Texas At Austin
Bachelor of Science - Kinesiology
University of North Texas