Amber Trussell
Bell,FL
Summary
Results-driven Assistant Branch Manager experienced in financial statement review, auditing and reporting. Well-versed in producing reports,evaluating department operations, and balancing general ledgers. Educated on wires and automatic clearing house, all while assistant the Branch Manager with running the branch.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager, Operations
Barwick Banking Company
06.2021 - Current
- Enhanced branch efficiency by streamlining operational processes and implementing new systems.
- Managed daily operations for optimal branch performance, including staff scheduling, customer service, and financial transactions.
- Improved customer satisfaction with prompt issue resolution and proactive communication.
- Reduced operational costs through effective cost management strategies.
- Managed risk by closely monitoring transactions and identifying potential fraudulent activities.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Support Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Streamlined branch operations for increased efficiency through implementation of new processes and procedures.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Developed strong relationships with key clients, contributing to significant growth in business revenue.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
Universal Banker
Ameris Bank
05.2017 - 06.2021
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Streamlined account opening processes for increased efficiency in new customer onboarding.
- Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
- Assisted branch manager in meeting sales targets by executing various marketing strategies and initiatives.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
Teller
Capital City Bank
08.2015 - 05.2017
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Skills
- Operations Management
- Organizational Skills
- Time Management
- Financial Analysis
- Decision Making
- General Ledger Entries
- Expense Reporting
- Operational Reports
- Performance Reviews
- Cash handling expertise
- Wire Transfers
- Auditing proficiency
Certification
- CNP - Certified Notary Public
Timeline
Assistant Branch Manager, Operations
Barwick Banking Company
06.2021 - Current
Universal Banker
Ameris Bank
05.2017 - 06.2021
Teller
Capital City Bank
08.2015 - 05.2017
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