Amber Tsakonas
Lake Villa,IL
Summary
Detail-oriented Quality Technician proficient in sampling, measuring and testing gummy materials. Bringing deep understanding of reporting, quality assurance and compliance issues. Looking for new professional challenges with a growing company.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Quality Supervisor
Jelly Belly
09.2022 - 09.2023
- Maintained QA programs.
- Directed and supervised 6 employees involved in product inspection and quality control procedures.
- Oversaw department of 6 by supervising daily operations, providing technical support and coordinating personnel.
- Developed monthly reports showing inspections and improvements.
- Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
- Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
- Coordinated disposal of discrepant materials unsuitable for rework or recycling.
- Monitored staff organization and suggested improvements to daily functionality.
- Recorded, analyzed, and distributed statistical information.
- Inspected products and worker progress throughout production.
- Established inspection equipment to meet quality control standards.
Quality Technician
Deli Source
06.2022 - 09.2022
- Performed thorough inspections of incoming materials and outgoing products.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
- Maintained quality documentation and records for conformance with relevant standards.
- Reported problems and concerns to management.
- Performed tests and inspections to conform to established standards.
Shift Lead
Walgreens Boots Alliance
09.2021 - 06.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Completed cash and credit card transactions accurately using POS software.
- Conducted performance reviews and provided staff with feedback and guidance.
Department Manager
Walmart
09.2008 - 06.2018
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
Education
High School Diploma -
Woodstock High School
Woodstock, IL05.2004
Skills
- Quality Deliverables
- Quality Risk Management
- Critical Thinking
- Creative Solutions
- Staff Training
- Corrective Actions
- Document Quality
- Active Listening
- Regulatory Compliance
- CGMP Regulations
- Excellent Problem-Solving Capability
- Employee Performance Reviews
Certification
SQF
HACCP
PCQI
CGMP
NSF
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Quality Supervisor
Jelly Belly
09.2022 - 09.2023
Quality Technician
Deli Source
06.2022 - 09.2022
Shift Lead
Walgreens Boots Alliance
09.2021 - 06.2022
Department Manager
Walmart
09.2008 - 06.2018
High School Diploma -
Woodstock High School
SQF
HACCP
PCQI
CGMP
NSF
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