Amber Turner
Andover,Minnesota
Summary
Personable and dedicated Customer Service Representative with extensive experience in Customer care/Support industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Office Manager
KJ Moving LLC
Andover, MN
05.2014 - Current
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Administered payroll and maintained proper documentation of employee personnel.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Used judgment and initiative in handling confidential matters and requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Maintained filing system for records, correspondence and other documents.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Lead Vault Teller
US Bank NA
Blaine, MN
03.2010 - 08.2015
- Resolved problems or discrepancies concerning customers' accounts.
- Maintained accurate records of all incoming and outgoing transactions.
- Initiated and processed customer transactions including deposits, withdrawals, payments, transfers and loan payments.
- Prepared and securely shipped excess coin and currency to Federal Reserve Bank or correspondent banks, balanced completed work and compiled inventory reports.
- Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds and cashier's checks.
- Provided exceptional customer service by responding to customer inquiries and resolving issues in a timely manner.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Reconciled branch vaults, balanced cash drawers and followed company cash control guidelines and procedures to protect customer and employer assets.
- Identified transaction errors when debits and credits did not balance.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
High School Diploma -
Maynard Evans High School
Orlando, FL06-1992
Skills
- Compliance Monitoring
- Expense Reporting
- Supply Management
- Staff Management
- Billing
- Customer Service
- Office Management
- Operations Management
- Bookkeeping
- Payroll Processing
- Clerical Support
- Organizational Skills
- Business Administration
- Financial Reporting
- Conflict Management
- Account Reconciliation
- Customer Relations
- Human Resources
- Office Administration
- Travel Coordination
- Banking Operations
- Financial Accounting
- Mail Handling
- Payroll and Budgeting
- Document Management
- Financial Tracking
References
References available upon request.
Timeline
Office Manager
KJ Moving LLC
05.2014 - Current
Lead Vault Teller
US Bank NA
03.2010 - 08.2015
High School Diploma -
Maynard Evans High School
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