AMBER TURNER
Perry,MI
Summary
Dedicated and detail-oriented customer service representative with strong communication skills and a proven ability to resolve issues efficiently. Committed to enhancing customer satisfaction and fostering positive relationships with clients and colleagues
Overview
18
18
years of professional experience
Work History
Bus Driver
Fowlerville Community Schools
Fowlerville, MI
11.2017 - Current
- Transport students to and from various locations, ensure safety and comfort of all students
- Dispatch- use of two way radio to communicate with drivers
- Inbound/outbound calls with parent
Medical Assistant
Ascent Urgent Care
Fenton, MI
10.2021 - 07.2023
- Front desk experience: checking patients in/out, collecting copays, verifying insurances
- Medical assistant experience: taking vitals, injections, prior authorization, phlebotomy, charting
- Checking emails and responding patients
- Inbound/outbound calls with patients, drug representatives and others
Medical Assistant
Howell Family Care
09.2015 - 07.2017
- Front desk experience: checking patients in/out, collecting copays, verifying insurances
- Medical assistant experience: taking vitals, injections, prior authorization, phlebotomy, charting
- Billing experience: submit billing requests, mediate billing disputes, insurance referrals
Customer Sales Representative
Datapak Services
Howell, MI
07.2007 - 12.2009
- Emphasized product specifications to meet customer needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Assisted call-in customers with questions and orders.
- Described product highlights and benefits to help guide purchasing decisions.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Participated in ongoing product training sessions, ensuring a comprehensive understanding of offerings to better assist customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes, prioritizing tasks effectively to maintain exceptional service levels for each interaction.
Education
MEDICAL ASSISTANT CERTIFICATION -
ROSS MEDICAL SCHOOL
09.2015
PHLEBOTOMY CERTIFICATION -
LANSING COMMUNITY COLLEGE
05.2015
Skills
- Time-Oriented
- Diligent
- Dependable
- Technology Proficient
- Strong written and verbal skills
- Experience in professional phone etiquette
Timeline
Medical Assistant
Ascent Urgent Care
10.2021 - 07.2023
Bus Driver
Fowlerville Community Schools
11.2017 - Current
Medical Assistant
Howell Family Care
09.2015 - 07.2017
Customer Sales Representative
Datapak Services
07.2007 - 12.2009
MEDICAL ASSISTANT CERTIFICATION -
ROSS MEDICAL SCHOOL
PHLEBOTOMY CERTIFICATION -
LANSING COMMUNITY COLLEGE