Amber Turner

Work History

Office Manager

Felix Sosa, M.D., P.A.

10.2020 - Current

Oversaw daily office operations, ensuring efficient workflow and adherence to protocols.
Managed scheduling and coordination of patient appointments, optimizing clinic efficiency, for nearly 300 patients, weekly.
Trained and mentored administrative staff on office procedures and best practices.
Developed streamlined processes for handling patient inquiries and billing issues.
Facilitated communication between medical staff and patients to enhance service delivery.
Conducted regular inventory checks, maintaining adequate supply levels for office needs.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Streamlined office operations by implementing efficient filing systems and organizational strategies.
Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Streamlined appointment scheduling process, enhancing patient flow and reducing wait times.
Supervised administrative staff, ensuring compliance with health regulations and office policies.
Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
Managed daily administrative tasks to ensure smooth operations within the medical office environment.
Created and managed electronic patient records through DrChrono, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
Addressed and remedied all patient or team member issues.
Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
Developed close working relationships with front office and back office staff.
Facilitated communication between medical staff members to maintain a cohesive team focused on providing exceptional patient care.
Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Oversaw accounting, budgeting, and financial reporting.
Optimized inventory management to ensure essential medical supplies were always available.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Completed weekly payroll for 7 employees.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Cultivated strong relationships with vendors and partners supporting administrative operations.
Implemented the use of other EMR platforms in office for continuity of care and trained staff on best practice

Medical Assistant

Felix A. Sosa, M.D., P.A

10.2018 - 10.2020

Administered patient care and assisted with medical examinations to enhance overall patient experience.
Coordinated scheduling of appointments and follow-up visits, ensuring efficient use of provider time.
Maintained accurate patient records using electronic health record systems to support clinical workflows.
Educated patients on treatment plans and medication usage, promoting adherence to health protocols.
Assisted in managing inventory of medical supplies, optimizing stock levels for operational efficiency.
Conducted routine lab tests and procedures, ensuring compliance with safety and quality standards.
Trained new staff on office procedures and best practices, fostering a cohesive work environment.
Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications for over 60 patients daily.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Conducted patient follow-up calls to monitor treatment progress and answer any questions.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Collected and documented patient medical information such as blood pressure and weight.
Measured patient spirometry.
Measured patient pulse oximetry.

Medical Assistant

Nabil Aziz, M.D., P.A.

08.2016 - 10.2018

Managed patient scheduling and appointment coordination to optimize clinic workflow.
Assisted in maintaining accurate medical records and ensuring compliance with HIPAA regulations.
Facilitated communication between patients and healthcare providers to enhance patient experience.
Updated patient information and insurance details for accurate electronic medical records.
Used eClinicals to schedule appointments for doctor visits and procedures.
Registered patients and completed associated paperwork for accurate records.
Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
Prepared patient charts by gathering and organizing medical records ahead of appointments.
Provided prompt, polite and professional in-person and telephone customer service.
Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Adhered to strict HIPAA guidelines to protect patient privacy.
Obtained pre-authorization from insurance companies ahead of medical services.
Received, recorded and filed medical payments by check, cash, and credit card.
Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines during the COVID-19 pandemic.
Enhanced office productivity by assisting in training new hires on software systems, office procedures, and best practices.
Supported patient follow-up care by scheduling appointments and facilitating referral processes.
Improved office communication by promptly relaying messages between patients and healthcare providers.
Supported patient care with accurate preparation and maintenance of examination rooms.
Increased patient satisfaction, carefully scheduling appointments to minimize conflicts and delays.
Increased office productivity by organizing medical records, leading to easier access and retrieval.
Streamlined inventory management for medical supplies to ensure availability and reduce waste.
Fostered welcoming environment, greeting patients and addressing inquiries with professionalism.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Conducted patient intake interviews, recording and documenting relevant information.
Greeted visitors and initiated triage processes for clients to streamline patient flow.

Home Health Aide

Mary Dowty/Home Health Care of Florida

02.2013 - 08.2016

Provided compassionate personal care, assisting clients with daily living activities to enhance quality of life.
Administered medications and monitored vital signs, ensuring adherence to health care plans and safety protocols.
Developed customized care plans in collaboration with healthcare professionals, addressing individual client needs effectively.
Trained new staff on best practices for patient care and operational procedures, fostering team competency and efficiency.
Provided compassionate personal care, including bathing, grooming, and dressing assistance for clients.
Assisted clients with daily living activities to promote independence and enhance quality of life.
Monitored and documented patients' vital signs and overall health status consistently.
Developed personalized care plans in collaboration with healthcare professionals to meet specific client needs.
Implemented effective communication strategies to liaise between clients, families, and healthcare teams.
Conducted regular assessments to identify changes in client conditions and adjusted care plans accordingly.
Advocated for client needs, ensuring access to necessary medical services and community resources.
Improved patient well-being by providing compassionate and attentive personal care services.
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Supported patients'' daily living activities such as bathing, dressing, grooming, and meal preparation to promote independence.
Assisted patients in maintaining mental wellness through engaging conversation and social interaction during visits.
Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Built strong relationships with patients and their families through open communication and empathetic listening skills.
Managed complex medication schedules accurately, ensuring proper administration according to physician instructions.
Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Maintained a clean, safe home environment for patients through regular housekeeping tasks and adhering to hygiene protocols.
Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
Provided transportation and appointments management.
Provided emotional support to patients and their families during challenging times, helping them navigate complex healthcare systems with ease.
Prevented falls and injuries by implementing safety measures within the home environment based on individual risk assessments.
Developed effective coping strategies for managing client behaviors related to dementia or cognitive decline, fostering a positive atmosphere.
Demonstrated excellent time management and organizational skills, managing multiple clients'' needs simultaneously without compromising quality of care.
Cooked tasty, nourishing meals for patients to promote better nutrition.
Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
Facilitated timely medical appointments by arranging transportation and accompanying patients when necessary.
Traveled to clients' homes to complete healthcare services and promote continuity of care, for 3-4 clients daily.
Assisted disabled clients to support independence and well-being.
Researched and recommended community resources to meet clients' needs.

Assistant Store Manager

Pizza Hut

06.1999 - 02.2013

Supervised daily store operations, ensuring adherence to company policies and procedures.
Trained and mentored new staff on customer service and operational standards.
Implemented inventory management systems to enhance stock accuracy and availability, assisting shift leaders in other stores develop these policies.
Developed sales strategies to drive revenue growth and improve customer engagement.
Collaborated with team members to create an efficient workflow during peak hours.
Managed scheduling and employee performance reviews, fostering a motivated workforce,
Coordinated promotional events to increase foot traffic and elevate brand awareness.
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Rotated merchandise and displays to feature new products and promotions.
Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Created and maintained safe and secure work environments for employees.
Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Provided weekly work schedules to employees to accommodate business demands and vacation requests, for 17-35 employees, depending on which store I was managing.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Analyzed customer feedback and implemented strategies to improve customer experience.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Increased employee retention, training staff in effective customer service techniques and product knowledge.
Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Work Preference

Work Type

Location Preference

Important To Me

Summary

Overview

Work History

Office Manager

Medical Assistant

Medical Assistant

Home Health Aide

Assistant Store Manager

Education

Bachelor of Science - Healthcare Administration

Bachelor of Science - Healthcare Administration

Skills

Interests

Work Availability

Timeline

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