Summary
Overview
Work History
Education
Skills
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Amber Turnipseed

Summary

Customer-focused, highly motivated, detail and result-oriented team player with strong organizational skills with the ability to handle multiple projects simultaneously with a positive attitude. Willingness to take on added responsibilities to help the company and teams reach their goals.

Overview

20
20
years of professional experience

Work History

Project Manager

Illumiti
07.2021 - 10.2021
  • Customer-facing meetings to evaluate needs within their departments and create the appropriate proposal/project plan for internal and external teams for execution
  • Designed, planned, and scheduled phases for all assigned projects.
  • Working with IT/Development to discover new and innovative ways to improve process quality for all parties involved in a project.
  • Train staff on the approach to projects using the Agile-Waterfall hybrid process.
  • Managing multiple projects simultaneously to have the information needed for internal ownership and stakeholders.
  • Construction of project plans for all contacts on the project using SmartSheet and MS Project.
  • Utilizing both the client and internal software to ensure a smooth transition from their current platforms
  • Monitored project performance to identify areas of improvement and make adjustments.

Product Specialist

Zipari
04.2020 - 03.2021
  • Attend/Lead SCRUM and stand-up meetings with developers both internally and externally to ensure the project is on time and within budget within each sprint.
  • Researched the customer product's technical specifications and accurately communicated information.
  • Developed user stories for the entire team, from internal to external, so that there was always clarification on the functionality of custom configurations.
  • Continually expanded knowledge of each customer's Product and service to identify areas of improvement.
  • Create design documents for teammates to review while developing/testing via shared documentation to support comments from both the internal team and the customer.
  • Work with front and back-end developers to design a base product and configure it for customers to fulfill needs as required and requested.
  • Create training documents for customers once the product is developed with specific instructions on using the system based on the user role.
  • Quality Assurance support with all teams to ensure the User Experience (UX) is working as expected

Project Manager

VistaVu Solutions
08.2018 - 12.2019
  • Management of SAP ByDesign and B1 for new and existing customers
  • Create and maintain project plans, decision records, status updates, file-sharing sites, and risk/mitigation documentation throughout project implementations.
  • Create LOEs on changes requested by the customer from the original contracts.
  • Assist in the composition of Statements of Work and Change Orders for new and existing customers.
  • Host and run weekly meetings with internal and external project teams to communicate the status of tasks, schedules, budgets, and risks.
  • Review of internal support ticket desk for submissions associated with customers currently in implementation phases to determine next steps, estimates, and resourcing
  • Provided detailed project status updates to stakeholders and executive management.
  • Special Project: Create an internal resourcing spreadsheet for company-wide updates on projects, schedules, and day-to-day operations
  • Special Project: Assist with Process documentation updates for the ability to scale customer needs throughout Sales, Handover, Implementation, and Support.

Project Manager

Navigator Business Solutions
04.2017 - 06.2018
  • Managing projects for implementation of SAP ByDesign for new and existing customers. The goal is to ensure successful execution and timely project delivery while meeting all customer requirements.
  • Compose and maintain project plans and risk assessments and continuously update them as customer needs are assessed throughout implementation and ongoing projects.
  • Schedule, conduct, and maintain project documentation for implementation workshops, weekly client-facing, and internal meetings, 3rd Party contractor engagements, and any other requested or needed interactions.
  • Maintain budget, staff, and tasks within an internal instance of SAP ByDesign for implementation and ongoing projects.
  • Compose Functional Design Documents (FDDs) for developers with special needs throughout projects.
  • Partnered with project team members to identify and quickly address problems.
  • Special Project: Create internal training documentation and Standard Operating Procedures for Account Managers to assist with onboarding new staff
  • Special Project: Create documentation to roll out the new company-wide implementation methodology.

Business Analyst

Colibrium, an HGS Company
10.2014 - 12.2016
  • Coordination of internal and client resources for the implementation of a highly customized web-based platform for the health plan industry
  • Configuration of integration with Microsoft Dynamics and SalesForce CRM solutions.
  • Design and manage the development of product architecture using requirements such as processes, alternatives, and risks
  • Performed gap analysis to identify areas of improvement.
  • Interacted with internal customers to understand and translate business needs into requirements and project scope.
  • Collaborated with stakeholders to define project objectives and criteria.
  • Manage and conduct multiple levels of testing, including functional (both through UI and SQL queries), regression, user acceptance, and performance to ensure product and client needs are met.
  • Provide input for development and business personnel to make sure that a mutual understanding is had between design and technical reviews.
  • Translate Product owner and client requirements into deliverables, including functional designs, use cases, workflow diagrams, interactive prototypes, and test cases.

Project Manager

HomecareCRM Inc.
03.2012 - 10.2014
  • Coordination of both client and internal resources for implementation of a highly customized web and mobile-based SalesForce CRM implementation
  • Manage timeline, resources, and budget for implementation of new customers.
  • From contract sign date through discovery, installation, design, configuration, QA, and training
  • Designated contact for the highest ARR customers within the company portfolio, with a combined ARR of over $250K
  • Responsible for over 25 customers, with a combined ARR of over $500K and a user base of 3,000+
  • Management of account activities, which led to a long-term customer relationship.
  • Perpetual client advocacy activities, sales of advanced phases of product implementation, coordinating communications between resources and other tasks as needed
  • Assist management with multiple internal projects, including Learning Management System Multi-departmental process improvement Screening and interviews of potential new hires, Maintenance Program design and development.

Senior Project Manager

Ecova (ECOS)
03.2011 - 12.2011
  • Designed, staffed, and implemented the entire Pilot Program in South Carolina among eight participating Electric Cooperatives to evaluate the workings of on-bill financing for rural consumers
  • Developed all evaluation tools, guides, and manuals from the ground up for all pieces of the Pilot Program
  • Interviewed, hired, and managed an entire contractually based team, including analysts, home inspectors, and administrative assistants.
  • Coordinated cross-functional teams to determine timely delivery and compliance with project requirements.
  • Monitored project progress, identified risks, and implemented corrective measures to achieve success.
  • Conducted multiple meetings between Ecova/ECOS, Cooperative staff, ECSC, and Central Electric for planning, evaluation, and roundtable discussions
  • Developed and maintained relationships with key stakeholders to meet objectives and boost rapport.
  • 100 home goal was exceeded with budget approval and reached its cap at 125 homes, more than half of which were mobile homes
  • Analyzed project performance data to identify areas of improvement.
  • The average loan was over $7,000, with an estimated annual energy savings of 11,000 kWh.

Project Manager

GDS Associates Inc.
11.2001 - 03.2011
  • Planned, designed, and scheduled phases for large projects.
  • Managed four direct reports, from IT/Developers to technical writers.
  • Composition of Technical Potential Studies – (also known as Conservation Potential Studies) are used to evaluate energy efficiency and demand response as an alternative to supply-side resources and to design detailed program plans using the cost-effective technologies analyzed in the study.
  • Completed (or helped achieve) over ten electric and natural gas energy efficiency technical potential studies for clients across North America.
  • Developed Integrated Resource Plans and DSM strategies within those Integrated Resource Plans used for program design and implementation throughout the 10 to 20-year planning horizon.
  • Development of Benefit/Cost Model - Assisted in developing and maintaining a benefit/cost model used in almost all projects to calculate the five different benefit/cost tests. The transparent model is housed in Microsoft Excel and easily formatted to meet the needs of specific clients.
  • Design full-scale and pilot energy efficiency programs for residential and commercial/industrial sectors that have been implemented and run effectively for numerous years. These include composing application forms for customers, Terms and Conditions, identifying specific technologies for implementation, composing Technical Resource Manuals for prescriptive savings, costs, lives, and other assumptions to be used throughout the program life, etc.
  • Management of Data Tracking and Reporting for DSM Programs - Manager of the data tracking and reporting systems for all energy efficiency programs in 2 states. These projects include close contact with the client to assess needs and devise solutions to data tracking and reporting issues. 30+ users use systems at one time, including pipeline process tracking.
  • Composition of Annual Reports – Efficiency Maine/Ameren
  • Experience in writing winning proposals in response to RFPs for work with new clients and following through with project management for those clients.
  • Evaluation and identification of program strengths, weaknesses, and potential improvements in key program areas, including design, process, implementation, planning, cost impact & allocation, and resources.

Education

BS in Mechanical Engineering Technology - Engineering Technology

Southern Polytechnic State University
Marietta, GA
12.2005

Skills

  • Project Management: Development and Documentation of Project Scope, Budgeting, Scheduling and Tracking Status
  • Organizational Skills
  • Agile/SCRUM and Waterfall Methodologies
  • Microsoft Products: Word, Excel, PowerPoint, Visio, Project, SharePoint, and Outlook
  • SmartSheet, Jira, and Confluence
  • SAP ByDesign implementation methodology and experience in the Project and Account Management Modules
  • Teams, Zoom, Google Meet, GoToMeeting and WebEx
  • Clear written and verbal communication skills
  • Detail oriented
  • Data Analysis
  • Risk Management
  • Reporting to Stakeholders via Status Reports and Presentations
  • Staff Management
  • Client Rapport and Team Bonding
  • Cross-Functional Collaboration
  • Advanced Problem Solving
  • Documentation of Processes, Procedures, Functional and Business Requirements
  • Quality Assurance, User Acceptance Testing

LinkedIn

www.https//linkedin.com/amberturnipseed

Timeline

Project Manager

Illumiti
07.2021 - 10.2021

Product Specialist

Zipari
04.2020 - 03.2021

Project Manager

VistaVu Solutions
08.2018 - 12.2019

Project Manager

Navigator Business Solutions
04.2017 - 06.2018

Business Analyst

Colibrium, an HGS Company
10.2014 - 12.2016

Project Manager

HomecareCRM Inc.
03.2012 - 10.2014

Senior Project Manager

Ecova (ECOS)
03.2011 - 12.2011

Project Manager

GDS Associates Inc.
11.2001 - 03.2011

BS in Mechanical Engineering Technology - Engineering Technology

Southern Polytechnic State University

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Amber Turnipseed