Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Amber Twomey

Howell,NJ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

23
23
years of professional experience

Work History

Managing Director

Betsy & Lola’s
05.2013 - Current
  • Increased overall company performance by implementing strategic management initiatives and streamlining operations.
  • Optimized resource allocation for improved efficiency and profitability across all departments.
  • Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
  • Expanded market presence through successful negotiation of key partnerships and acquisitions.
  • Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
  • Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
  • Directed large-scale projects from inception to completion on time/budget with strict adherence to quality standards.
  • Introduced new methods, practices, and systems to reduce turnaround time.

Technical Support/ Document Control

Ramsey Group, Inc.
09.2009 - 05.2011
  • Streamlined document control processes by implementing efficient organization and filing systems.
  • Enhanced data accuracy by performing regular audits on documentation and records.
  • Ensured compliance with industry regulations by maintaining up-to-date knowledge of relevant guidelines and procedures.
  • Increased efficiency with the implementation of electronic document management systems for easy access and retrieval.
  • Responsible for maintaining and creating documents necessary for ISO Implementation.
  • Research and Development of new Battery Safety Products.
  • Order processing including shipping and receiving duties.
  • Updated and maintained company website using FrontPage 2003.
  • Created safety signs for customer purchase using AutoCAD.

Accounts Receivable Clerk

McLaughlin Group
05.2011 - 05.2013
  • Improved cash flow by streamlining the invoicing process and implementing a more efficient payment tracking system.
  • Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
  • Enhanced financial reporting accuracy by reconciling accounts receivable ledger with general ledger monthly.
  • Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Facilitated dispute resolution between company and clients, fostering positive working relationships while protecting company interests.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Maintained strict adherence to company confidentiality policies when handling sensitive financial data and personal information for clients.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.

Administrative/Purchasing Assistant

Vertique, Inc.
03.2007 - 09.2009
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Maintained Purchasing and Inventory database in Access.
  • Issued requisitions for all items and materials needed for production with the exception of steel purchases.·
  • Processed all Vendor invoices for payment after confirming products and materials were received as ordered.·
  • Responsible for maintaining record of all customer support calls and spare parts orders.·
  • Converted incoming fax process to paperless.·
  • Provided support to Engineering Department, Operations Manager, and reported to VP of Sales and Marketing.·
  • Prepared all incoming and outgoing freight documentation along with negotiating best price from freight carriers.

Receiving Clerk

The Slosman Corp.
03.2005 - 05.2007
  • Enhanced warehouse organization by accurately sorting and categorizing incoming shipments.
  • Streamlined the receiving process for improved efficiency and time management in the workplace.
  • Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
  • Maintained accurate inventory records through diligent data entry, updating, and filing.
  • Implemented Fusion Barcoding system that was key in locating 2.6 million in Inventory.
  • Scheduled incoming shipments of raw and finished goods, along coordinating overseas exports.
  • Responsible for supervising receiving staff and planning workday.
  • Maintained all necessary Receiving paperwork and ensured raw goods inventory was correct.
  • Assisted in scheduling production based on delivery dates, customer need, and material availability
  • Worked closely with the Safety Committee in accordance with OSHA to develop better practices in order to reduce workplace injury.

Claim Specialist/ Internal Billing

GE Lighting Systems
06.2001 - 07.2003
  • Reduced claim processing time by implementing efficient workflow procedures and organization systems.
  • Enhanced customer satisfaction with prompt and accurate claim resolutions, resulting in positive feedback and increased client retention.
  • Created training and workstation manual on handling Claims in GE’s Internal Billing System.
  • Worked with a team of two other Claim Specialists to reduce open customer claims by 20 million in less than 6 months.
  • Resolved shipping issues such as damaged or shorted shipments and dealt with carrier liability.
  • Gathered and analyzed data for Notice of Receivable Claims and issued resolution based on claim validity.
  • Maintained the daily account balancing and invoice error correction for the Internal Billing System.

Education

Art History

Brevard College
Brevard, NC

Human Services

Asheville Buncombe Technical Community College
Asheville, NC

Skills

  • Procurement
  • Project Management
  • Vendor Management
  • Inventory Management
  • Quality Control
  • Market Research
  • Customer Service
  • Purchasing

Timeline

Managing Director

Betsy & Lola’s
05.2013 - Current

Accounts Receivable Clerk

McLaughlin Group
05.2011 - 05.2013

Technical Support/ Document Control

Ramsey Group, Inc.
09.2009 - 05.2011

Administrative/Purchasing Assistant

Vertique, Inc.
03.2007 - 09.2009

Receiving Clerk

The Slosman Corp.
03.2005 - 05.2007

Claim Specialist/ Internal Billing

GE Lighting Systems
06.2001 - 07.2003

Art History

Brevard College

Human Services

Asheville Buncombe Technical Community College

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Amber Twomey