Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Tyler

Ocala

Summary

Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals.

Overview

12
12
years of professional experience

Work History

Furniture Sales and Customer Service Representative

Paynes Furniture Outlet
09.2024 - Current
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Developed strong product knowledge to provide accurate information and recommendations to customers
  • Collaborated with the sales team to identify opportunities for upselling and cross-selling products or services
  • Maintained detailed records of customer interactions, including feedback, complaints, and resolutions
  • Assisted in processing sales transactions accurately and efficiently using point-of-sale systems
  • Built rapport with customers to establish long-term relationships based on trust and loyalty
  • Resolved escalated customer issues by effectively communicating with various departments within the organization
  • Conducted regular follow-ups with customers after purchase to ensure their satisfaction with the products or services provided
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Cashier and Pack Out/Receiving Associate

The Home Depot
09.2018 - 07.2020
  • Operated cash registers
  • Counted out cash drawers once it has reached $1,000 or more to send back to the vault
  • Resolved customer complaints
  • Assisted different customers, from pro to D.I.Y. shoppers, in finding various items in other departments
  • Worked in different areas such as garden, pro registers, self-checkout, and regular checkout line
  • Explained the multiple benefits of the Home Depot credit card
  • Signed up customers for The Home Depot credit card
  • Made keys for customers while maintaining self-checkout
  • Worked at the kids' workshop in helping them build various items
  • Helped customers sign up for the online mobile app for faster ways of navigating the store
  • Unloaded merchandise from the trucks onto the conveyor belts to sort onto the metal carts
  • Stocked the shelves with the merchandise in a timely manner
  • Tore down boxes and put them into the bailer at the end of the shift
  • Welcomed customers and helped determine their needs.

Assistant Property Manager

Windsor Tower Apts
06.2017 - 12.2017
  • Updated tenant and unit information to keep current in the housing database
  • Collected and kept careful records of rental payments
  • Checked the common areas regularly to ensure they were kept neat, clean, and free of debris
  • Ensured tenants were aware of and followed all policies and rules
  • Settled tenant conflicts in the most effective manner possible
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Maintained original leases and renewal documents in digital and hard copy format for the property management office.

Cashier/Customer Service/Sales Associate

Publix
12.2013 - 06.2017
  • Provided professional and courteous service at all times
  • Bagged, boxed, or wrapped products and goods purchases
  • Answered customer questions face-to-face or by phone
  • Maintained store areas neatly and cleaned for a professional appeal
  • Operated cash register with proficiency
  • Organized register supplies
  • Worked with customer service to resolve issues
  • Assisted the food preparation staff in preparing, packing, and checking food items
  • Ensured that the drawer was properly stocked with the correct amount of cash and coin at all times
  • Cleaned and straightened the work area
  • Reviewed driver's licenses and other forms of ID to ensure proof-of-age, refusing sales to anyone under 21
  • Carried bags and offered other assistance to elderly patrons and customers who needed extra help.
  • Weighed food to determine correct pricing
  • Packed and bagged products according to customer preferences
  • Cashed customer paychecks
  • Assisted customers with Western Union
  • Sold money orders within the proper amount limit
  • Improved efficiency, organized checkout area for optimal workflow.

Education

High School Diploma -

Forest High School
Ocala, FL
06-2014

Skills

  • Eight years of retail sales experience
  • Relationship building
  • Problem resolution
  • Critical thinking
  • Conflict resolution
  • Client relations
  • Follow-up skills
  • Product knowledge
  • Prioritization
  • Product sales
  • Coordination
  • Customer support expertise
  • Point of sale operations
  • Proficient in cash transactions

Timeline

Furniture Sales and Customer Service Representative

Paynes Furniture Outlet
09.2024 - Current

Cashier and Pack Out/Receiving Associate

The Home Depot
09.2018 - 07.2020

Assistant Property Manager

Windsor Tower Apts
06.2017 - 12.2017

Cashier/Customer Service/Sales Associate

Publix
12.2013 - 06.2017

High School Diploma -

Forest High School

Similar Profiles

CREATE PROFILE