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Amber Usher
Lakeland,FL
Summary
Master of developing tailored treatment plans and therapeutic strategies. Track record of applying active listening and empathy to foster trust and effective communication. Experienced addressing mental health challenges while utilizing evidence-based practices to support and facilitating client growth. Known for collaborative approach with families and dedication to achieving meaningful results. Reliable team player that helps to empower the client to become the best version of themselves. Leading them with love and compassion into a new way of living by giving them new life skills and tools to truly succeed.
Overview
16
16
years of professional experience
Work History
Assistant General Manager
Luihn-Vantedge, Taco Bell
Lakeland, FL
04.2025 - Current
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Conducted regular performance evaluations, setting actionable goals for continuous improvement in team productivity.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
Owner
Sparkle and Shine Cleaning Services
Lakeland, FL
02.2010 - Current
- Extensive cleaning with continued thoroughness and dedication for revealing the best for a residential home while giving an extra touch that shows proud ownership in every task.
- Exceptional organizational skills for streamlining and functionality that improves day to day interactions while taking the time to encourage changes within the home that could benefit the family.
- Scheduling for 8 clients and their families on a regular basis while working with an ever changing schedule within the parameters of each family and their needs.
- Continued maintenance of equipment for deep cleaning and application of new techniques to improve the process. Researching ideas and finding source material as needed.
- Encouraged clients to set and achieve reasonable goals on weekly basis using the SMART Goals and Objectives method utilizing all aspects of the Social Work profession.
Home Inspection Office Manager
FYI Risk Home Inspection Services
Lakeland, FL
04.2017 - 04.2025
- Demonstrates respect, friendliness and willingness to help wherever needed while providing exceptional customer service when addressing clients, coworkers and other companies.
- Handle sensitive information with discretion, maintaining confidentiality of company documents and personnel records. Conductor of regular inventory assessment proactively to prevent stock shortages.
- Coordinating scheduling in a high-volume environment for coworkers, clients and other companies on a weekly basis.
- Excellent attention to detail in completion of permit and home research, creating reports, streamlining the underwriting process while working with insurance companies.
Master's Social Work Intern
ROAR Florida
Lakeland, FL
02.2024 - 06.2024
- Managed caseload efficiently, prioritizing tasks and maintaining timely communication with clients, colleagues, and supervisors.
- Offered community resource guidance to clients to meet family needs for assistance.
- Consulted with other professionals to gain insight and advice and build strong network within organization.
- Conducted outreach to local referral sources to build strong partnerships for supportive services.
- Facilitated support groups and workshops to provide valuable services to clients.
Master's Social Work Intern
Southeastern University
Lakeland, FL
08.2023 - 12.2023
- Putting evidenced-based research into practice with individuals in
micro and mezzo settings. - Development of active listening, empathetic intelligence, and therapeutic techniques for utilization in mental health counseling sessions.
- Employing social work competencies, ethics and values for the improvement of social relationships in a practice setting.
- Learning the motivations of people in the environments and how to help created goals and objectives in a therapy setting.
Education
Master of Science - Social Work
Southeastern University
Lakeland, FL04-2024
Bachelor of Science - Social Work
Southeastern University
Lakeland, FL04-2017
High School Diploma -
Lake Gibson High School
Lakeland05-2000
Skills
- Social Work Club President for SEU 2014-2015
- Completed 450 Hours of Internship at the Compassion Center, a Non-Profit for Bachelor's Degree in 2016-2017
- Completed 500 Hours of Internship for Master's Degree in 2023-2024
- Executive Chef for General Council Church of the Living God in 2025
Timeline
Assistant General Manager
Luihn-Vantedge, Taco Bell
04.2025 - Current
Master's Social Work Intern
ROAR Florida
02.2024 - 06.2024
Master's Social Work Intern
Southeastern University
08.2023 - 12.2023
Home Inspection Office Manager
FYI Risk Home Inspection Services
04.2017 - 04.2025
Owner
Sparkle and Shine Cleaning Services
02.2010 - Current
High School Diploma -
Lake Gibson High School
Bachelor of Science - Social Work
Southeastern University
Master of Science - Social Work
Southeastern University