Amber Valrie

• Resolved payroll discrepancies quickly and successfully.
• Provided customer service to employees regarding payroll inquiries and issues.
• Maintained strict confidentiality of all payroll information and records.
• Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
• Assisted with recruitment and onboarding of new employees.

70% - Recruiting

• Engage with and design, develop and implement recruiting plans/strategies with the Recruiting & Onboarding Manager and/or Sr. Recruiting Strategist to achieve desired fulfillment expectations
• Serve as a partner with Client Services, Fulfillment and Sales to develop sourcing and recruiting strategies that result in client satisfaction of District staff when engaged with “in-market” recruiting strategies
• Research and facilitate registration at Job Fairs and Seminars to engage candidates
• Address customer questions when engaged to represent TOC’s recruiting strategy
• Partner with Client Services to address fulfillment gaps by developing recruiting strategies and tactics
• Monitors progress to ensure that all goals and benchmarks are met, re-evaluating and adjusting them as needed
• Collect, analyze, and maintain data gathered to provide to leadership
• Present leadership with district recruiting plans and strategy to meet the substitute needs of the districts within the geographic area assigned
• Meet and exceed required weekly/monthly activity levels and desired outcome
• Develop and execute proactive strategic recruiting plans that clearly outlines onsite sourcing models
• Maintain thorough understanding and knowledge of current hiring practices, recruitment strategies and educational staffing industry trends
• Develop and maintain relationships with recruiting sources
• Ensure timely, quality candidate flow for a healthy candidate pipeline.
• Update activity in recruiting Tracker and document activity in front office systems
• Maintain regular contact with customers and ensures TOC branding material on client websites are current and relevant
• Responsible for updating and refreshing all job posts for designed client base and respond to potential assignees in a timely manner

30% - Customer Service

• Field incoming calls and emails
• Respond to candidate, internal team and customer needs via email, phone or in-person
• Manage/resolve customer and candidate issues
• Solicit customer and candidate feedback to improve service

Serve as point person for prospective candidates, internal teams and customers regarding recruiting activities

75% Onboarding

• Serve as the main point of contact for all new and rehired talent
• Facilitates the onboarding process by finalizing employment application, assessment results, tax forms, I-9, licensing/certifications, fingerprinting, background screens, medical screens and any additional state or district specific forms and new hire orientation
• Meet or exceed weekly/monthly activity metrics and desired outcomes
• Engages with Implementation Manager when transitioning current substitute teacher pools
• Handle onboarding process via email, phone, and web-based tools
• Process, audit and file/upload all talent records
• Detail all onboarding activity in front office systems and onboarding tracker
• Maintain knowledge and understanding of all state and district specific licensing, background and other applicable laws and regulations to maintain compliance during onboarding process
• Maintain a broad knowledge of company policies and benefit plans
• Work collaboratively with recruiting and other service teams as needed to ensure onboarding strategies result in client & talent happiness
• Participate in activities crafted to improve the onboarding process
• Collect, analyze, and maintain data gathered to provide to leadership
• Facilitates a “hand-off” and introduction of the talent to the Talent Care team

25% Customer Service

• Field incoming calls and emails
• Manage Team Mailbox as assigned
• Contact and respond to talent as needed to complete the onboarding process
• Service as the main point of contact for talent and internal employee questions and concerns during the onboarding process
• Resolve issues
• Solicit feedback to improve service
• Establish rapport with talent by ensuring the overall experience is a positive one