Amber Van Bergen
Dacula
Summary
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals. Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
5
5
years of professional experience
Work History
Sales Associate
Bealls Outlet Stores
03.2016 - 12.2016
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy.
- Maintained merchandise presentation standards, contributing to store aesthetics.
- Collaborated with team members to achieve sales targets and improve service quality.
- Stocked and organized inventory regularly, optimizing product availability for customers.
- Resolved customer inquiries and concerns promptly, fostering positive relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Assistant Manager
Torrid Clothing Store
01.2015 - 01.2016
- Assisted management in daily operations and team coordination.
- Supported staff training initiatives to enhance service quality.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Prepared reports on operational performance for management review.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Body Piercer Apprentice
Killer Ink Tattoo Studio
03.2014 - 08.2014
- Performed body piercings with precision, ensuring client safety and satisfaction.
- Educated clients on aftercare procedures to promote healing and minimize complications.
- Maintained sterile environment by adhering to strict sanitation protocols and procedures.
- Monitored inventory levels of supplies, coordinating restocking efforts to prevent shortages.
- Collaborated with management to refine operational processes for increased efficiency in service delivery.
- Educated clients on proper aftercare techniques, leading to faster healing times and fewer complications.
- Polished and sterilized all tools and equipment with an autoclave, ensuring a safe environment for clients.
- Maintained detailed records of each client''s procedure, allowing for accurate tracking of piercing history and improved customer service.
- Developed strong rapport with clients through clear communication and a friendly demeanor, building a loyal customer base.
- Consistently maintained compliance with all local health regulations while performing professional body piercings at the highest standard of cleanliness.
- Ensured a safe and sterile environment for piercing procedures, resulting in zero infection incidents during my tenure.
- Managed appointment scheduling efficiently while accommodating walk-ins when possible to maximize daily revenue generation.
- Monitored inventory levels of supplies such as needles, gloves, disinfectants, ensuring that we never ran out during peak hours or busy seasons.
- Delivered exceptional customer experiences by carefully listening to client needs, upholding strict safety protocols, and demonstrating expert technique.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Participated in team meetings and staff training sessions.
- Provided emotional support and companionship to clients.
Cashier Team Lead
Sports Authority
01.2012 - 05.2013
- Supervised daily operations, ensuring efficient workflow and positive customer experiences.
- Trained and mentored new cashiers on register procedures and customer service excellence.
- Implemented process improvements that enhanced transaction speed and accuracy at checkout stations.
- Coordinated staff schedules, optimizing coverage during peak business hours for maximum efficiency.
- Resolved customer inquiries and complaints, fostering loyalty through effective communication and problem-solving skills.
- Monitored cash handling procedures, maintaining compliance with company policies to ensure financial integrity.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Promoted store loyalty programs to increase repeat business and bolster customer relations.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
No Degree - Nursing
Kennesaw State University
Kennesaw, GANo Degree - Nursing
Armstrong Atlantic State University
Savannah, GASkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Reliable and punctual
- Exceptional customer service
- Money handling
- Stocking and receiving
- Store opening and closing
- Sales strategies
- POS system operation
- Retail store operations
- Cleaning techniques
- Sales training
- Payment processing
- Product recommendations
- Sales goals attainment
- Point of sale operation
- Fraud detection
- Fitting room maintenance
- Upselling and cross selling
- Merchandising
Timeline
Sales Associate
Bealls Outlet Stores
03.2016 - 12.2016
Assistant Manager
Torrid Clothing Store
01.2015 - 01.2016
Body Piercer Apprentice
Killer Ink Tattoo Studio
03.2014 - 08.2014
Cashier Team Lead
Sports Authority
01.2012 - 05.2013
No Degree - Nursing
Kennesaw State University
No Degree - Nursing
Armstrong Atlantic State University
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