Amber VanDermark
Saint Augustine
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at Pilot Flying J Travel Center. Excelled in inventory management and food safety, demonstrating strong work ethic and honesty. Skilled in customer service and cash handling, significantly improved operational efficiency. Achieved notable reductions in waste through meticulous product rotation and inventory counts.
Overview
10
10
years of professional experience
Work History
Deli Team Lead
Pilot Flying J Travel Center
12.2023 - 01.2025
- Streamlined inventory management for reduced wastage and improved product availability.
- Trained new team members on proper food handling, sanitation, and safety procedures for a safer working environment.
- Led a team of deli associates, fostering teamwork and improving overall productivity levels.
- Ensured compliance with federal, state, and local regulations regarding food safety and sanitation practices.
- Monitored inventory levels closely to prevent stockouts while minimizing excess waste from expired products.
Subway Team Lead
Pilot Flying J Travel Center
12.2023 - 10.2024
- Prepared detailed reports with Power BI, providing data-driven insights for stakeholders.
- Managed project timelines, resulting in streamlined processes and improved delivery.
- Developed technical roadmaps with Python, enhancing system scalability for project teams.
- Directed project planning and execution, optimizing resource allocation and risk management.
Assistant Manager
Dunkin' Donuts Franchising
04.2022 - 12.2023
- Led training initiatives, enhancing employee skills and confidence.
- Established open lines of communication with team for feedback and suggestions.
- Addressed service gaps with targeted initiatives to exceed customer expectations.
- Cultivated cohesive team environment by providing clear direction and support.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Kitchen Manager
Gate Petroleum Company
10.2021 - 04.2022
- Conducted regular inventory audits for optimized stock levels.
- Promoted open communication, resulting in reduced conflict among staff.
- Analyzed usage patterns to improve purchasing decisions.
- Implemented rigorous food safety protocols to meet health regulations.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
Kitchen Staff Member
Gate Petroleum Company
08.2021 - 02.2022
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
Cashier
Gate Petroleum Company
04.2015 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
St Augustine High School
Saint Augustine, FL05.2007
Skills
- Strong work ethic
- Customer service
- Honesty and integrity
- Cleaning and sanitizing
- Cash handling
- Inventory counts
- Product rotation
- Honest and dependable
Timeline
Deli Team Lead
Pilot Flying J Travel Center
12.2023 - 01.2025
Subway Team Lead
Pilot Flying J Travel Center
12.2023 - 10.2024
Assistant Manager
Dunkin' Donuts Franchising
04.2022 - 12.2023
Kitchen Manager
Gate Petroleum Company
10.2021 - 04.2022
Kitchen Staff Member
Gate Petroleum Company
08.2021 - 02.2022
Cashier
Gate Petroleum Company
04.2015 - 03.2021
St Augustine High School
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