Amber Vandermark
Ankeny
Summary
Reliable and hardworking professional with extensive experience in customer service, food service, retail, automotive service, manufacturing, and management. Strong background in team leadership, operations, independent contracting, and long-term community volunteer service.
Overview
32
32
years of professional experience
4
4
years of post-secondary education
Work History
Residential Cleaner
Des Moines Mobile Wash
Ankeny
05.2023 - Current
- Perform detailed residential cleaning, follow client instructions, manage time across job sites, work under owner Shawn Reiner.
- Swept, vacuumed, mopped and waxed floors.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
Independent Contractor
Spark Driver
Des Moines
01.2023 - Current
- Complete grocery and retail deliveries, manage scheduling and routes, ensure timely deliveries.
- Delivered groceries and essentials to customers efficiently and promptly.
- Managed time effectively to meet delivery windows consistently.
- Adapted quickly to changing delivery demands and customer requests.
- Managed quality control and maintained high level of customer satisfaction.
Restaurant Manager
B-Bop's
Iowa City & Des Moines
01.2002 - 01.2005
- Managed operations, supervised staff, assisted with openings, handled scheduling, cash, inventory.
- Traveled to a couple areas in Iowa to help them open new stores and get them running
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Ensured compliance with health and safety regulations consistently.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Assisted with kitchen preparation during peak times as needed.
Crew Member
Blimpie
Des Moines
01.2000 - 01.2002
- Prepared food, customer service, maintained cleanliness.
- Maintained cleanliness and organization in food preparation areas and dining spaces.
- Assisted customers with menu selections and provided friendly service at the counter.
- Operated cash register, processed transactions, and handled customer payments efficiently.
Technician
Jiffy Lube
Des Moines/Chicago
01.2000 - 01.2002
- Performed oil changes and basic vehicle maintenance, assisted customers.
Sales Associate
Sally Mae Candy Store
Chicago
01.1999 - 01.2000
- Customer service, cashier duties, maintained store organization.
- Assisted customers in selecting candy and gifts.
- Processed transactions accurately at the cash register.
Crew Member
Burger King
Mason City
01.1994 - 01.1998
- Food prep, cashier, customer service, supported fast-paced team operations.
Assembly Line Worker
Larson Manufacturing
Lake Mills
01.2000
- Worked on production line assembling doors, met safety and quality standards.
Education
Associate of Applied Science - Criminal Justice
Kaplan University
Des Moines, IA 07.2007 - 04.2009
High School Diploma -
Newman Catholic High School
Mason City, IA 09.1995 - 05.1998
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Food Service
- Automotive Service
- Manufacturing
- Independent Contracting
- Time Management
- Deep cleaning
- Conflict resolution
- Team leadership
- Staff training
- Problem solving
- Hardworking
Volunteer Experience
- Catechist, Des Moines, IA, 01/01/14, Present, Teach religious education, Support church programs and youth ministry
- School Volunteer, Des Moines School System, 01/01/11, Present, Organize school events, Assist classrooms, Support teachers and parents
Timeline
Residential Cleaner
Des Moines Mobile Wash
05.2023 - Current
Independent Contractor
Spark Driver
01.2023 - Current
Associate of Applied Science - Criminal Justice
Kaplan University
07.2007 - 04.2009
Restaurant Manager
B-Bop's
01.2002 - 01.2005
Crew Member
Blimpie
01.2000 - 01.2002
Technician
Jiffy Lube
01.2000 - 01.2002
Assembly Line Worker
Larson Manufacturing
01.2000
Sales Associate
Sally Mae Candy Store
01.1999 - 01.2000
High School Diploma -
Newman Catholic High School
09.1995 - 05.1998
Crew Member
Burger King
01.1994 - 01.1998