Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
AccountManager

Amber Vanderpool

Council Bluffs,IA

Summary

Dynamic leader with a proven track record at Bucky's Convenience Store, enhancing customer satisfaction and streamlining operations. Expert in money handling and team motivation, I've driven significant improvements in service quality and operational efficiency. Skilled in staff training and development, my approach boosts team performance and achieves company goals with innovation and strategic decision-making.

Overview

20
20
years of professional experience

Work History

Assistant Manager

Woods Sporting Goods
03.2016 - 09.2024
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Store Manager

Bucky's Convenience Store
08.2018 - 04.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Security Guard

Sonny Gerber Auto
11.2013 - 06.2017
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Wrote detailed reports of all security breaches and investigations.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
  • Completed full building and grounds patrols to spot and investigate concerns.

Shift Manager

Long John Silver's
06.2004 - 04.2014
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Troubleshot equipment to reduce service calls and downtime.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Trained and mentored new employees to maximize team performance.

Housekeeper

Country Inns & Suites
02.2010 - 03.2011
  • Adhered to professional house cleaning checklist.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Changed bed linens and collected soiled linens for cleaning.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Verified cleanliness and organization of storage areas and carts.
  • Dusted picture frames and wall hangings with cloth.

Education

High School Diploma -

Thomas Jefferson Highschool
Council Bluffs, IA
05-2006

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development

Accomplishments

  • Supervised team of 12 staff members.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Store Manager

Bucky's Convenience Store
08.2018 - 04.2021

Assistant Manager

Woods Sporting Goods
03.2016 - 09.2024

Security Guard

Sonny Gerber Auto
11.2013 - 06.2017

Housekeeper

Country Inns & Suites
02.2010 - 03.2011

Shift Manager

Long John Silver's
06.2004 - 04.2014

High School Diploma -

Thomas Jefferson Highschool

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Amber Vanderpool