Amber VanKlompenberg
Summary
Developed critical support and service skills in resident-focused environment, looking to transition into new field. Demonstrates excellent communication and problem-solving abilities while ensuring resident satisfaction and well-being. Ready to bring these transferable skills to new and challenging role.
Overview
2
2
years of professional experience
Work History
Resident Services Assistant
Grand Pines Assisted Living Center
08.2024 - Current
- Assist with move-in and move-out processes, ensuring smooth transitions for new and departing residents.
- Collaborates with interdisciplinary teams to develop comprehensive care plans tailored to each resident's needs.
- Participates in ongoing training opportunities to stay current on best practices for delivering high-quality resident care services.
- Support residents in maintaining their dignity and self-esteem through respectful communication and personalized care approaches that consider individual preferences.
- Aide residents with daily living activities such as grooming, dressing, bathing, and mobility assistance to promote independence and comfort.
- Assists in the training and development of new employees
- Fostered positive relationships between residents, families, and staff through clear communication and compassionate care practices.
Customer Service Representative
Stanton Junction Marathon
04.2024 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Shift Manager
Rite Aid
10.2023 - 03.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Tracked receipts, employee hours, and inventory movements.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
Education
Bachelor of Arts - Industrial/Organizational Psychology
Southern New Hampshire University
Hooksett, NH06-2028
High School Diploma -
Zeeland East High School
Zeeland, MI05-2008
Skills
- Conflict de-escalation
- Data entry proficiency
- Reliability and punctuality
- Customer service
- Store maintenance
- Employee motivation
- Effective leadership
- Staff training
- Emergency response
- Multitasking
- Attention to detail
Timeline
Resident Services Assistant
Grand Pines Assisted Living Center
08.2024 - Current
Customer Service Representative
Stanton Junction Marathon
04.2024 - 07.2024
Shift Manager
Rite Aid
10.2023 - 03.2024
Bachelor of Arts - Industrial/Organizational Psychology
Southern New Hampshire University
High School Diploma -
Zeeland East High School
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