Amber VanLierop
Queens
Summary
Driven host with solid background in hospitality, adept at delivering exceptional guest experiences and maintaining welcoming environment. Successfully managed high-volume guest interactions, ensuring smooth operations and guest satisfaction. Demonstrated strong interpersonal skills and effective problem-solving abilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Host
Darden Company
09.2022 - Current
- Developed strong communication and teamwork skills in a fast-paced environment
- Provided exceptional customer service and managed high-volume guest interactions efficiently
- Warmly welcome guests as they arrive and manage seating to optimize space and flow
- Keeping track of bookings and ensuring accurate seating
- Familiar with the menu to answer questions and make recommendations
- Maintaining Cleanliness: Ensuring the host area is tidy and presentable
Front Desk Receptionist
Skylease Cargo
01.2023 - 05.2024
- Assigned with scheduling appointments for clients and visitors
- Handed sensitive information in a confidential manner
- Updated customer information and databases regularly to ensure accuracy of Records
- Answered incoming calls redirected callers to the appropriate personal or department and took messages as needed
Education
Associate Degree - health and science
Queens borough community college
Bayside, NY05.2024
diploma -
Martin Van Buren High School
Queens village, Ny06.2022
Skills
- Excellent communication and interpersonal skills
- Strong organizational abilities
- Customer service-focused
- Proficient in using office software and phone systems
- Ability to manage multiple tasks efficiently
- Strong attention to detail
- Problem-solving skills
- Ability to maintain confidentiality
- Adaptability in a fast-paced environment
- Effective Time Management
- Telephone reception
- Reservation coordination
Certification
Phlebotomy Certificate, Completed a comprehensive training program covering venipuncture techniques, specimen collection, and patient interaction, Demonstrated academic excellence in phlebotomy coursework
Timeline
Front Desk Receptionist
Skylease Cargo
01.2023 - 05.2024
Host
Darden Company
09.2022 - Current
diploma -
Martin Van Buren High School
Associate Degree - health and science
Queens borough community college