Amber Vaughn
Simpsonville,South Carolina
Summary
Inbound Sales Representative talented at managing high workloads with efficient and quality-driven mindset. Determines needs and overcomes objections with practiced skill. Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Inbound Sales Representative
Spectrum
11.2022 - Current
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
- Documented details of calls and customer interactions.
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Performed work in compliance with established regulations, policies and standard operating procedures.
- Utilized automated systems to log and retrieve information.
- Worked with multiple means of communication within fast-paced environment.
- Trained and coached new representatives regarding daily duties through shadowing, reverse shadowing and role-playing.
- Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Head Bartender
Thornblade Club
02.2019 - 11.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Trained multiple new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
Key Manager
Carolina Ale House- LM Hospitality
05.2013 - 02.2019
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Counted registers and cleaned and secured shop at end of shift.
- Assisted with scheduling, interviewing and other administrative tasks to boost success successful store.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Trained newly hired sales team in upselling techniques.
Server/Bartender
Carolina Ale House- LM Hospitality
07.2012 - 05.2013
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server
Liberty Tap Room & Grill
10.2007 - 07.2012
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Education
Associate of Applied Science - Marketing Management And Research
Greenville Technical College
Greenville, SCHigh School Diploma -
Travelers Rest High School
Travelers Rest, SC06.2006
Skills
- High-Volume Call Centers
- Inbound Sales
- Relationship Building
- Lead Generation
- Product Knowledge
- Customer Relationship Building
- Database Entry
- Sales Quota Familiarity
- Closing Skills
- Inventory Management
- Sales Leadership
- Adaptable to Changing Demands
- Scheduling and Time-Tracking
- Delegation and Supervision
Timeline
Inbound Sales Representative
Spectrum
11.2022 - Current
Head Bartender
Thornblade Club
02.2019 - 11.2022
Key Manager
Carolina Ale House- LM Hospitality
05.2013 - 02.2019
Server/Bartender
Carolina Ale House- LM Hospitality
07.2012 - 05.2013
Server
Liberty Tap Room & Grill
10.2007 - 07.2012
Associate of Applied Science - Marketing Management And Research
Greenville Technical College
High School Diploma -
Travelers Rest High School