Amber Vaughn
Moore,OK
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Assistant Regional Manager
Quality Brand Managm ent
Oklahoma City, OK
06.2020 - 05.2023
- Supporting the regional manager by assisting in daily operations, including scheduling meetings, preparing reports, and handling correspondence.
- Served as a liaison between the regional manager and store managers, ensuring clear and effective communication throughout the region.
- Address customer complaints and issues that escalate beyond the store level, ensuring they are resolved promptly and satisfactorily.
- Handle various administrative duties, such as filing, data entry, and maintaining records.
Assistant Manager
Ricks Cafe
Oklahoma City, OK
05.2018 - 03.2020
- Monitored employee attendance records, timekeeping, and payroll information.
- Established processes for monitoring customer satisfaction levels.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Communicated regularly with customers to gain insights into their needs, and ensured a welcoming environment.
- Managed daily sales using Microsoft Office and Microsoft Word.
Assistant Manager
Taco Bueno
Oklahoma City , OK
04.2017 - 05.2018
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Monitored employee attendance records, timekeeping, and payroll information.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
Crew Member
Burger King
Oklahoma City, OK
02.2015 - 03.2017
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
- Followed health code regulations when handling food items safely.
- Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Assisted in taking customer orders and providing recommendations.
- Greeted customers and ensured a welcoming environment.
Education
High School Diploma -
Moore High School
Moore, Ok05-2017
Skills
- Staff Development
- Customer Relations
- Administrative Duties
- Team Player
- Dependable
Timeline
Assistant Regional Manager
Quality Brand Managm ent
06.2020 - 05.2023
Assistant Manager
Ricks Cafe
05.2018 - 03.2020
Assistant Manager
Taco Bueno
04.2017 - 05.2018
Crew Member
Burger King
02.2015 - 03.2017
High School Diploma -
Moore High School