Amber Vaughn
Williamsburg,KY
Summary
Proven professional with a solid background in machine operation and customer service, notably at General Dynamics. Excelled in material handling and production monitoring, enhancing quality control by 30%. Skilled in maintaining safety standards and providing exceptional customer support, demonstrating strong time management abilities and a commitment to excellence.
Overview
11
11
years of professional experience
Work History
Mold Operator
CTA Community Supports
Corbin, KY
10.2019 - 03.2024
- Adjusted machine settings to ensure proper operation and quality control standards were met.
- Monitored production to ensure product specifications were achieved.
- Maintained a safe working environment by following safety procedures and wearing appropriate personal protective equipment.
- Loaded raw materials into machines, monitored cycle times, and ensured correct parts were produced.
Accountant/Bookkeeper
Lopez DGA steel buildings LLC.
Corbin, KY
06.2018 - 11.2021
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Reported on financial results including balance sheets, income statements, cash flow statements.
- Managed accounts payable and receivable, improving cash flow management.
- Conducted monthly bank reconciliations.
Certified Nursing Assistant
Christian Care Health Center
Corbin, KY
08.2017 - 09.2019
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Answered call lights promptly and responded to patient needs accordingly.
Customer Service Representative
General Dynamics
Corbin, KY
09.2015 - 12.2016
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Representative
vangent
Corbin, KY
04.2013 - 06.2014
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
High School Diploma -
Lynn Camp High School
Corbin, KY06-2010
Clinicals - Nursing
Knox County Vocational
Barbourville, KY06-2010
Skills
- Material handling
- Safety procedures
- Machine operation
- Time management abilities
- Production monitoring
Affiliations
- self motivated
- very friendly
- helping others
- good listener
Accomplishments
- state registered nursing assistant
- cpr and emergency procedures
Timeline
Mold Operator
CTA Community Supports
10.2019 - 03.2024
Accountant/Bookkeeper
Lopez DGA steel buildings LLC.
06.2018 - 11.2021
Certified Nursing Assistant
Christian Care Health Center
08.2017 - 09.2019
Customer Service Representative
General Dynamics
09.2015 - 12.2016
Customer Service Representative
vangent
04.2013 - 06.2014
High School Diploma -
Lynn Camp High School
Clinicals - Nursing
Knox County Vocational
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