Amber Velasco
Los Angeles,CA
Summary
Customer Service Cashier experienced in high-volume retail settings. Recognized for delivering friendly service and managing cash and card transactions with precision. Expertise in resolving customer issues and streamlining checkout processes to boost satisfaction. Contributed to improved store performance through organized workspaces and enhanced workflow efficiency.
Overview
4
4
years of professional experience
Work History
Visual Merchandiser - Style
Target
Los Angeles, CA
07.2020 - 02.2021
- Trained new employees on resetting racks, lights, and seasonal mannequins to optimize theshopping experience.
- Maintained floor cleanliness through organized returns and management of defective products.
- Provided cashiering support to enhance front-end operations.
- Implemented COVID-19 preventative measures to ensure safety for customers and staff.
- Skillfully addressed customer feedback to improve service quality.
Barista - Waitress
The Grain Cafe
Los Angeles, CA
01.2019 - 07.2020
- Managed front-of-house operations, crafting lattes and preparing ingredients for smoothies.
- Maintained the cleanliness and organization of workstations and dining areas.
- Crafted high-quality coffee beverages using espresso machines and brewing equipment.
- Handled customer inquiries via phone and processed reservations efficiently.
- Assisted customers with allergies to ensure safe dining experiences.
Beauty advisor
Ulta Beauty
Los Angeles, CA
02.2018 - 12.2018
- Organized and stocked merchandise on sales floor efficiently.
- Provided excellent customer service in fast-paced retail environment.
- Collaborated with team members to improve workflow and efficiency.
- Maintained accurate cash drawer and balanced transactions daily.
Lead Supervisor
Chipotle Mexican Grill
Los Angeles, CA
11.2016 - 12.2018
- Led shifts of 12 hours, including overtime, to ensure operational continuity.
- Managed team scheduling for efficient weekly workflows.
- Recorded daily sales figures and submitted weekly inventory reports.
- Monitored customer satisfaction by addressing needs to maintain positive store reviews.
- Trained new team members on service procedures and operational tasks.
Education
High School Diploma -
West Los Angeles Community College
Culver City, CA06-2026
Skills
- Bilingual communication
- Multitasking abilities
- Customer service excellence
- Cash handling expertise
- Problem-solving skills
- Growth mindset
- Determination and resilience
- Conflict resolution strategies
Languages
Spanish
Native/ Bilingual
Timeline
Visual Merchandiser - Style
Target
07.2020 - 02.2021
Barista - Waitress
The Grain Cafe
01.2019 - 07.2020
Beauty advisor
Ulta Beauty
02.2018 - 12.2018
Lead Supervisor
Chipotle Mexican Grill
11.2016 - 12.2018
High School Diploma -
West Los Angeles Community College