Amber Verble
Pensacola,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Loan Processor & Closer
Navy Federal Credit Union
02.2022 - 10.2022
- Communicated extensively and effectively in a timely manner, with all parties throughout the entire loan process.
- Collected, evaluated and requested all documentation required for a loan approval decision.
- Worked in an organized manner to ensure all records were up to date and in compliance with Federal & State regulations while closely following company policies & procedures.
- Assessed potential risk, analyzed customer needs, and evaluated loan products to identify suitable options for customers.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Proactively identified solutions for customers experiencing credit or other issues.
- Researched and updated industry knowledge on changing legislation and regulations.
- Funded all loans once approved.
Reservation Lead
Perdido Key Resort Management
08.2013 - 03.2020
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Handled high volume inbound calls while implementing booking policies and strategies to maximize revenue.
- Implemented targeted email campaigns to generate bookings and fill open dates on homeowner's calendars.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Collaborated with the team to ensure individual and team goals were being met.
- Resolved various issues and discrepancies for customers.
- Investigated and tested new revenue generating funnels, reported inefficiencies with suggestions for improvement to my General Manager and coordinated and oversaw subsequent projects.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Fostered personal relationships with current owners and assisted new owners in preparing their property for our rental program, overseeing the entire onboarding process.
- Updated and maintained all properties on the company website as well as third-party sites.
- Coordinated and completed property walk-throughs notating required and urgent maintenance as well as suggesting updates to ensure a high standard was being kept.
- Completed rate comparisons and adjusted seasonal rates on a regular basis to maximize revenue potential.
- Worked with military leaders and flight students to provide long-term housing arrangements for service members and their families.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Processed all initial and incremental payments.
Real Estate Agent
Perdido Key Resort Realty
07.2018 - 01.2020
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Became knowledgeable in real estate legislation, the housing market and comparable listings in the area.
- Scheduled appraisals and home inspections and set up title searches.
- Educated buyers and sellers concerning legal disclosures and facilitated the closing process on behalf of the client, ensuring all parts of the contract were met prior to closing.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
Education
High School Diploma -
Warsaw Community High School
Warsaw, IN01.1999
Skills
- Application Preparation
- Processing Procedures
- Microsoft Office
- Information Verification
- Loan Modification
- Active Listening and Learning
- Networking and Partnership Development
- Data Entry
- Financial Document Review
- Analytical and Critical Thinking
- Performance Assessment and Improvement
- Process Optimization
Certification
- Certified Transcriptionist
- Life Insurance License - FL, MI, IN & IA
Timeline
Loan Processor & Closer
Navy Federal Credit Union
02.2022 - 10.2022
Real Estate Agent
Perdido Key Resort Realty
07.2018 - 01.2020
Reservation Lead
Perdido Key Resort Management
08.2013 - 03.2020
High School Diploma -
Warsaw Community High School