Summary
Overview
Work History
Education
Skills
Timeline
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Amber Vermillion

Bucyrus

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Dynamic professional with extensive experience at Burger King, excelling in customer service and team leadership. Proven ability to enhance operational efficiency and improve team performance through effective training and communication. Skilled in decision-making and file management, fostering a positive work environment while maintaining attention to detail.

Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.


Overview

6
6
years of professional experience

Work History

Assistant Manager

Burger King
11.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Technical Lab Assistant/Certified Phlebotomy Technician

Avita
06.2022 - 10.2023
  • Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
  • Actively participated in lab safety inspections, identifying potential hazards and implementing corrective actions promptly.
  • Maintained documentation on tests performed in lab.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Maintained safe, tidy and organized laboratory environment for accurate test results.
  • Enhanced patient comfort by maintaining a calm and professional demeanor during blood draw procedures.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Shift Manager

Burger King
08.2019 - 08.2022
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
  • Set schedules for staff by planning and designating shifts and hours.
  • Coordinated training sessions for new hires, contributing to a well-prepared and efficient workforce.

Education

Phlebotomy Certification - Phlebotomy

Pioneer Technical College
Shelby, OH
11-2019

High School Diploma -

Wynford High School
Bucyrus, OH
06-2008

Skills

  • Customer service
  • File management
  • Team leadership
  • Decision-making
  • Time management
  • Staff management
  • Schedule oversight
  • Strong communication skills
  • Document scanning
  • Strong computer skills
  • Attention to detail
  • Teamwork and collaboration

Timeline

Assistant Manager

Burger King
11.2023 - Current

Technical Lab Assistant/Certified Phlebotomy Technician

Avita
06.2022 - 10.2023

Shift Manager

Burger King
08.2019 - 08.2022

Phlebotomy Certification - Phlebotomy

Pioneer Technical College

High School Diploma -

Wynford High School

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Amber Vermillion