Amber Villa
Sally Beauty Holdings Inc.
CORONA,CA
2
Languages
10
years of professional experience
Results-driven Beauty Advisor with over 8 years of experience in retail. Adept at mentoring staff and fostering team collaboration to achieve sales goals while enhancing customer satisfaction through clear communication and expert product knowledge.
Work History
Beauty Advisor/Color Consultant
8 Years- Provided expert product knowledge and recommendations to enhance customer satisfaction.
- Assisted in merchandising and inventory management to optimize store presentation.
- Educated customers on proper product use and application techniques for beauty routines.
- Collaborated with team members to execute promotional events and drive sales growth.
- Mentored new staff on company policies, procedures, and customer service best practices.
- Developed training materials to improve team performance and product knowledge retention.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Processed payments, entering sales in register for prompt customer service.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Maintained counter and display areas for cleanliness and organization.
- Trained new Beauty Advisors on product knowledge and customer service excellence, standardizing high service levels.
Cashier
3 Months- Provided exceptional customer service, addressing inquiries and resolving issues.
- Maintained accurate cash drawer and balanced at the end of shifts.
- Maintained accurate cash drawer and balanced at end of shifts.
- Assisted in training new cashiers on procedures and best practices.
- Prepared food ingredients according to customer needs
Machine Operator
2 Months- Operated machinery to ensure efficient production and adherence to safety protocols.
- Monitored equipment performance, identifying issues and implementing timely solutions.
- Trained new operators on standard operating procedures and best practices for machine usage.
- Maintained accurate production records, contributing to quality control and process improvement initiatives.
Education
High School Diploma
Skills
Sales proficiency
Beauty trends
Transaction processing
Upselling strategies
Client relationship building
Demonstration skills
Promotional activities
Retail experience
Sales closing
Sales coordination
Point of sale management
Cash handling
Event marketing support
Documentation organization
Organization and multitasking
Multitasking and organization
Product application techniques
Clear communication
Customer service
Organization skills
Brand awareness
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Beauty Advisor/Color Consultant
Sally Beauty Holdings Inc.
08.2018 - CurrentRead More
Cashier
The Flame Broiler
10.2017 - 01.2018Read More
Machine Operator
FMK Labs
01.2017 - 03.2017Read More
Corona High School
High School Diploma
Read More