Amber Villanueva
Saratoga Springs,UT
Summary
Ambitious and determined to continually exceed expectations. Willing to take on added responsibilities to achieve desired results.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Client Relationship Manager
IFC Group
01.2023 - 07.2023
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Fostered customer trust by addressing concerns and needs using targeted problem-solving.
- Assessed client needs and developed plans to adequately address current and future objectives.
Medical Records Specialist
IFC Group
09.2022 - 01.2023
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Adhered to HIPAA confidentiality practices regarding access to and release of patient health information
Lead Client Advocate
IFC Group
04.2021 - 09.2022
- Delivered exceptional customer service to by leveraging extensive knowledge of products and services and creating positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed our team of client advocates as we gathered verifications of benefits.
- Delivered prompt service to prioritize customer needs.
General Manager
My Oil Business/ Oil Life
07.2016 - 04.2019
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, and company procedures.
Assistant Manager
My Oil Business/ Oil Life
07.2015 - 07.2016
- Planning, delegating, coordinating, staffing, organizing, and decision making to attain desirable profit results
- Ensures administrative efficiency, proper procedure, implementation of policies and employee morale
- Developed long and short-range financial objectives.
- Assists in motivating and inspiring our team to achieve store productivity goals
Customer Service Manager
My Oil Business/ Oil Life
08.2014 - 07.2015
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Spa Concierge
Stein Eriksen
12.2013 - 04.2014
- Maintain Five-Star ratings by offering world class customer service, spotless facilities, and exceptional products and treatments
- Work diligently to ensure guests enjoy every moment of their stay
- Greet everyone with a warm welcome, offer tea or water, have guests sign in
- Answer phones, schedule and rebook appointments, check out guests
Retail Advisor
Aveda Institute
06.2013 - 04.2014
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Sales Account Manager
Provo Craft & Novelty
12.2004 - 06.2011
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Oversaw sales forecasting, goal setting and performance reporting for all my accounts
- Negotiated prices, terms of sale and service agreements while growing accounts and upselling
- Traveled multiple times throughout the year to meet with accounts, bring in new accounts and attend business trade shows
Floor Clerk Manager
Provo Craft & Novelty
10.2003 - 12.2004
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
High School Diploma - Generals
Springville High School
Springville, UTMaster Esthetician -
Aveda Institute
Provo, UT2012
Skills
- Fast learner
- Works well and remains calm under pressure
- Attention to detail
- Pleasant demeanor
- Professional phone etiquette
- Customer service-oriented
- Time management
- Accurate, detailed and organized
- Reliable
Certification
Master Esthetician
Timeline
Client Relationship Manager
IFC Group
01.2023 - 07.2023
Medical Records Specialist
IFC Group
09.2022 - 01.2023
Lead Client Advocate
IFC Group
04.2021 - 09.2022
General Manager
My Oil Business/ Oil Life
07.2016 - 04.2019
Assistant Manager
My Oil Business/ Oil Life
07.2015 - 07.2016
Customer Service Manager
My Oil Business/ Oil Life
08.2014 - 07.2015
Spa Concierge
Stein Eriksen
12.2013 - 04.2014
Retail Advisor
Aveda Institute
06.2013 - 04.2014
Sales Account Manager
Provo Craft & Novelty
12.2004 - 06.2011
Floor Clerk Manager
Provo Craft & Novelty
10.2003 - 12.2004
High School Diploma - Generals
Springville High School
Master Esthetician -
Aveda Institute