Amber Vincent
Albuquerque,NM
Summary
Professional Lead Transportation Security Officer almost 8 -years, career maintaining traveler safety through effective and efficient security screenings. Adept at training and supervising junior security officers. Committed to helping officers reach potential and advance professionally.
Overview
12
12
years of professional experience
1
1
Certification
Work History
LTSO Lead Transportation Security Officer
Transportation Security Administration, TSA
07.2023 - Current
- Safeguarded transportation operations at commercial airports and railway stations.
- Managed team of trained security professionals engaged in anti-terrorism activities.
- Conducted regular patrols of key areas to spot and control security concerns.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Performed pat-downs to look for unauthorized materials and weapons.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Monitored security checkpoints for compliance with applicable security protocols.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
- Manually screened passengers unable to pass through metal detectors or who triggered alarms.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Coordinated with security personnel throughout facility via Radio device communication, updating colleagues on situations requiring attention or action.
LTSO
Transportation Security Administration
11.2021 - 06.2023
- Managed workforce by providing rotation to keep operation as fair and balanced as possible
- Resolved disputes between co-workers by acting as mediator
- Mentored officers on a weekly basis with the Northern Spokes Deployment Training (NSDT Drills)
- RECORDED the drill as complete in EXCELL program provided
- Computes passenger numbers accurately and effectively
- Document usage of MBS Kit items for NSDT Drills
- Record armed Law Enforcement Officers presence in appropriate log
- Manage and track Government Car usage monthly
- Track and Record SOP and Other changes, notices and information as required by READ and SIGNS
- Preform Acting Supervisory duties as needed when a Supervisor is not available
- Assist with Order purchasing as necessary
- Help Calibrate Radios on monthly basis
- Solve Problems within my abilities without prompting
- Secure and dispose of SSI in the proper manner.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with others.
TSO
Transportation Security Administration
04.2016 - 10.2021
- Performed Daily, weekly and monthly calibration of screening and security equipment to keep checkpoint in working order and documented the calibration in logs
- Mentored Officers with SOP information and changes through active use of pre prepared Power Point Presentations
- Evaluate possible solutions to resolve emergency situations
- Monitor other employees in checkpoint or baggage, as acting lead while supervisor is occupied to keep checkpoint running smoothly
- Performed pre-board screening for passengers and accessible property in accordance to Transportation security administration standard operating procedures
- Answered questions from the traveling public in a timely and friendly manner
- Lift and Carry bags following procedures and obtaining help if the bags are too heavy or akward
- Operate computer and computer based systems, to enter and retrieve information as well as clear passengers for entry into the sterile area
- Continuously learn new SOP's and other information, following it to the best of my abilities, questioning when something seems off as well as understanding and correcting any misunderstandings I have on the exact meanings
- Assisted Management with collateral duties of HAZMAT (VAP Collection and MBS Kit inventories.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
Office Staff
Ryan And Associates Through Staffing Company
05.2016 - 12.2016
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Collaborated with various departments to complete assigned tasks.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Monitored security to help maintain equipment, data and information safety.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Edited and proofread documents for accuracy and completeness.
HEAD START/EARLY HEAD START TEACHER
COMMUNITY ACTION OF SOUTHEAST IOWA
12.2011 - 01.2015
- Established positive relationships with students and families.
- Created safe and nurturing learning environment for preschoolers.
- Guided students to develop social, emotional and physical skills.
- Modeled positive behavior and communication skills for students.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Monitored classroom to verify safe and secure environment.
- Organized and supervised large and small group activities.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Implemented age-appropriate curricula to meet needs of young learners.
- Developed innovative activities to engage young children in learning process.
- Supported students in developing self-esteem and self-confidence.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Incorporated music, art and literature into curriculum.
- Utilized creative teaching strategies to engage students in classroom.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Assessed student progress and provided feedback on educational development.
SPECIAL EDUCATION ASSOCIATE
FORT MADISON COMMUNITY SCHOOL DISTRICT
09.2011 - 12.2011
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Interacted physically and verbally with students throughout each day.
- Offered student support through special accommodations, extra assistance, and assessments.
- Maintained positive attitude and affirmatively communicated with each student.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported teacher in development of individual learning strategies.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Monitored student classroom and outdoors activities to promote student safety.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Established professional relationships with parents and other teachers to increase rapport and support.
- Alerted instructor to student behavior or issues requiring intervention.
- Encouraged students to participate in school activities and programs to promote well-roundedness and increase confidence.
- Created positive and inclusive classroom environment by helping students develop social skills and relationships.
- Communicated with teachers and other district personnel to assist in evaluating progress and implementing IEP objectives.
- Worked with students to promote learning and pro-social development.
- Supported faculty in implementing behavioral intervention plans to address challenging student behaviors.
- Observed students' performance and recorded relevant data to assess progress.
- Provided individualized reading, writing and math instruction to support student development.
- Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
- Helped feeding and daily living skills to support physical and emotional well-being.
- Assisted with communication methods to keep parents informed about child's development and behavioral issues.
Education
TSA ASSOCIATES DEGREE - Homeland Security- TSA
Des Moines Community College
05.2018
MASTERS OF ARTS EDUCATION - MAED in Early Childhood Education
Ashford University
01.2014
BACHELORS OF ARTS - Anthropology
University of Northern Iowa
05.2010
HIGHSCHOOL DIPLOMA -
Aquinas Jr. Sr. High (Now Holy Trinity Highschool)
05.1998
Skills
- CUSTOMER SERVICE: Treat all passengers with respect and Curtsey, while working as quickly and efficiently as possible Deal with impatient and upset passengers while maintaining composure and command Presence
- COMMUNICATION: Ensure passengers are aware of rules and regulation that TSA uses to provide quick screening to diverse passengers Contact management if safety issues occur
- TEAMWORK: Work with diverse groups of almost 2 dozen TSO's to ensure effective screening for 100's of passengers daily
- INCIDENT MANAGEMENT: Apply skills to address situations in a respectful manner without causing a breach of integrity of the operation of the checkpoint or baggage
- LEADERSHIP: Mentor and Monitor employees in a encouraging manner while still maintaining honesty, integrity and trust of both employees as well as passengers
- Use Critical thinking to determine whether or not an item screened is a prohibited item or not
- Imaging Technology
- Security Screening
- Responding to Emergencies
- Operating Security Equipment
- Mentoring New Hires
- New Employee Training
- Threat Assessment
- Hazardous Materials Handling
- Passenger Screening
- Customer Service
- Team Leadership
- Record Keeping
- Critical Thinking
- Decision Making
- Interpersonal Skills
- Computer Proficiency
- Baggage Inspection
- Hazardous Items Knowledge
- Behavioral Observations
- Curriculum Implementation
- Classroom Instruction
- Small Group Instruction
- Group Instruction
- Student Engagement
- Elementary Education
- Technology Integration
- Special Needs Students
- Differentiated Instruction
- Alternative Dispute Resolution Training
- Student Evaluations
- Group and Individual Instruction
- Student Assessment
- Motivating Students
- Lesson Planning
- Positive Role Model and Mentor
- Proofreading and Editing
- Creative problem-solving
- Professional development
- Multicultural awareness
- Active listening
- Effective communication
- Strong Computer Skills
- Cleaning and Sanitation
Accomplishments
- Outstanding Customer Service, 08/28/20, Magic Valley Regional Airport, City, State, Zip
- 5 Years Government Service, 08/28/20
Training
Transportation Security Officer Basic Training Program, 05/12/16 TSA Associated Degree, 2018 Hazmat Handler Training, 2018 OJT- On the Job- Coach Training, 2018 PSS- Passenger Support Specialist Training, 2021 COVID 19 Infection Control Monitor Training, 05/03/21 Skill Enhancement Series: ACCOUNTABILITY (all Six), 2021 Leadership Lessons Webinar Series; Thrive- Overcoming Self Criticism, 06/03/21
Certification
PSS- Passenger support Specialist training Completed 2021
OJT- Coach- Training Completed 2018
Covid 19 Infection Control Monitor training completed May 3, 2021
Skill Enhancement Series: Accountability (All Six) completed 2021
Leadership Lessons Webinar Series; Thrive Overcoming self Criticism Completed June, 3, 2021
ARC (Advanced Conflict Resolution) completed 2023
Additional Information
Willing and able to keep learning and passing on knowledge in a friendly manner.
Willing and able to travel for job.
Timeline
LTSO Lead Transportation Security Officer
Transportation Security Administration, TSA
07.2023 - Current
LTSO
Transportation Security Administration
11.2021 - 06.2023
Office Staff
Ryan And Associates Through Staffing Company
05.2016 - 12.2016
TSO
Transportation Security Administration
04.2016 - 10.2021
HEAD START/EARLY HEAD START TEACHER
COMMUNITY ACTION OF SOUTHEAST IOWA
12.2011 - 01.2015
SPECIAL EDUCATION ASSOCIATE
FORT MADISON COMMUNITY SCHOOL DISTRICT
09.2011 - 12.2011
TSA ASSOCIATES DEGREE - Homeland Security- TSA
Des Moines Community College
MASTERS OF ARTS EDUCATION - MAED in Early Childhood Education
Ashford University
BACHELORS OF ARTS - Anthropology
University of Northern Iowa
HIGHSCHOOL DIPLOMA -
Aquinas Jr. Sr. High (Now Holy Trinity Highschool)