Amber Vincent

Cleans specialty areas including NICU, L&D, CCU, ED, OR, etc.

Understands all procedures for life safety codes.

Proficient in chemical/medicine spill cleaning,

Demonstrates knowledge of infection control techniques and proper hand hygiene.

Proficient in handling biohazards, including safe handling of sharps and biohazard body fluid spills.

Performed deep cleaning tasks with leadership to maintain cleanliness of the hospital

Performed tasks called in by other hospital personnel.

Would stay late to help complete tasks,

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Implemented loss prevention strategies, reducing instances of theft at checkout.

• Continuously sought opportunities for professional growth through attending industry conferences, workshops, and webinars related to service desk best practices.
• Assisted with onboarding and training new Service Desk Representatives, sharing best practices and expert insights on company systems.
• Contributed to the development of training materials designed to enhance service desk associate knowledge and expertise.
• Implemented proactive measures to prevent recurring issues, analyzing trends and patterns in service desk tickets.
• Reduced wait times for customers by promptly handling inquiries at the service desk or on the gaming floor when possible.
• Streamlined service desk operations for improved productivity through effective cash handling procedures.
• Streamlined service desk operations for increased efficiency and improved response times.
• Consistently met or exceeded service level agreements and performance metrics, resulting in recognition as a top-performing Service Desk Associate.
• Improved service desk efficiency by streamlining ticketing processes and optimizing workflow.
• Trained new hires on company policies, procedures, and best practices for effective service desk performance.

• Increased customer satisfaction by delivering high-quality documentation tailored to their specific needs and requirements.
• Consistently met or exceeded performance targets by proactively addressing potential bottlenecks in the document preparation process.
• Streamlined workflow management by prioritizing tasks and effectively coordinating with team members on project deadlines.
• Contributed to a positive work environment through active participation in team meetings and providing constructive feedback on peers'' work when necessary.
• Safeguarded client confidentiality by strictly following data security protocols when handling sensitive information during the document preparation process.
• Improved overall productivity levels through effective multitasking capabilities that allowed for simultaneous execution of various document preparation tasks.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.