Amber Viola
North Richland Hills
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets. Highly knowledgeable in animal care ranging from dog and cat, to small animals, to fish and reptiles. Passionate about providing what's best for all animals and their people, ensuring positive results, happy pets, and returning customers.
Overview
4
4
years of professional experience
Work History
Sales Associate
Pet Supermarket LLC
04.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated customers on proper pet care techniques, leading to healthier pets and happier owners.
- Enhanced customer satisfaction by providing personalized pet care services and addressing specific needs.
- Assisted with the continuous improvement of pet care protocols by staying current on industry trends and advancements in animal care techniques.
- Followed pet care instructions for dietary needs and medication regimens.
- Collaborated with fellow team members to develop strategies for improving efficiency within the workplace while maintaining high-quality pet care standards.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
- Assisted in retail sales efforts by recommending appropriate grooming products and pet care items to clients.
Retail Sales Associate
Claire's Boutique
06.2022 - 02.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Provided safe, clean, and easy ear piercings to customers of ages from 2 months onward
- Efficiently handled any instances of theft
Food Service Cashier
Braum's Ice Cream & Burger Restaurant
07.2021 - 10.2021
- Provided excellent customer service by greeting guests warmly and answering questions about menu offerings.
- Collaborated with team members to achieve efficient service during peak hours, minimizing wait times for customers.
- Operated cash register systems efficiently, quickly inputting orders and processing payments for fast service turnaround times.
- Maintained a clean and organized workspace, contributing to a positive environment for customers and coworkers.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Assisted with stocking shelves and properly rotating food items, minimizing waste and maintaining fresh inventory.
- Contributed to increased sales by upselling menu items whenever appropriate based on customer preferences.
- Managed multiple payment methods accurately, ensuring correct change was given and receipts were provided when needed.
Education
High School Diploma -
Tarrant County College
Fort Worth, TXSkills
- Customer service
- Teamwork and collaboration
- Animal Care
- Problem-solving skills
- Listening skills
- Excellent people skills
- Goal oriented
- Relationship building
- Outgoing personality
- Cash handling
- Cash register operation
- Stocking and receiving
- Store opening and closing
- Cleaning techniques
Languages
American Sign Language
Limited Working
Interests
Taking care of animals, meeting new people, writing, astronomical sciences
Timeline
Sales Associate
Pet Supermarket LLC
04.2023 - Current
Retail Sales Associate
Claire's Boutique
06.2022 - 02.2023
Food Service Cashier
Braum's Ice Cream & Burger Restaurant
07.2021 - 10.2021
High School Diploma -
Tarrant County College