Amber Visitacion
Ontario,CA
Summary
Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members.
Overview
5
5
years of professional experience
Work History
Lead Server
Cafe Wang
04.2022 - Current
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers that have lasted since beginning of employment.
- Displayed enthusiasm and established excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Executive Assistant
The Sharma Group
08.2022 - 02.2023
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
Lead Server
I Love Sushi
03.2018 - 04.2022
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Lowkey Poke
04.2019 - 10.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Accounts Receivable Specialist
HOAMCO
07.2018 - 12.2018
- Prepared and mailed up to 50 invoices to customers, processed payments, and documented account updates.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Monitored accounts to verify compliance with payment terms and schedules.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Generated monthly accounts receivable reports to submit developments for management review.
Education
No Degree - Mathematics Teacher Education
Northern Arizona University
Skills
- Service Prioritization
- Natural Leadership
- Workflow Coordination
- Billing and Payment Processing
- Customer Relationship Management
- Organization and Efficiency
- Conflict Resolution
Timeline
Executive Assistant
The Sharma Group
08.2022 - 02.2023
Lead Server
Cafe Wang
04.2022 - Current
Server
Lowkey Poke
04.2019 - 10.2019
Accounts Receivable Specialist
HOAMCO
07.2018 - 12.2018
Lead Server
I Love Sushi
03.2018 - 04.2022
No Degree - Mathematics Teacher Education
Northern Arizona University