Amber Wade
Saint Robert,MO
Summary
Enthusiastic and detail-oriented office professional with 10+ years of experience in clerical support, customer service, and managing office operations. Skilled in managing multiple phone lines, scheduling appointments, and providing exceptional administrative support. Proficient in office software and maintaining confidentiality, with a strong ability to thrive in fast-paced, high-pressure environments.
Overview
13
13
years of professional experience
Work History
Substitute Teacher
Penmac Staffing Services Inc.
11.2021 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, foster positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Coordinated with school office personnel to ensure smooth transition between classes.
- Maintained accurate student attendance and performance records for teachers and administrators.
Assistant Teacher
MOCA- Head Start
01.2018 - 11.2021
- Train Teacher Aide on duties necessary for day to day routine
- Assists in daily preparation of center prior to children's arrival
- Plans or assists in planning activities to stimulate growth in language, social, emotional, and motor skills
- Help children develop self-help skills
- Assists in weekly nutritional and health activities
- Ensures all screenings and follow-ups are complete and documented to enroll children
- Assist with child recruitment
- Document, record, and inform staff of observations and information which may affect any children at Head Start Program
Patient Service Representative
Mercy Family Medicine
01.2017 - 01.2018
- Scheduling for all Medical Staff, Imaging, and Referrals (as needed)
- Basic Secretarial/ Receptionist duties
- Manage patient flow
- Managed calls and forwarding calls, messages, and information to designated staff/department
- Handle medical records in compliance with HIPAA regulations
- Maintain cash draw
- Collect copays and/or payments
- Maintained sanitary and clean environment for patient and staff safety
- Maintain a welcoming and healthy environment for patients and staff
Front Desk/ Receptionist
Thrive Chiropractic
01.2016 - 01.2017
- Open and Close Office
- Basic Secretarial/ Receptionist duties
- Managed incoming calls, emails, physical mail and faxes
- Schedule appointments for ALL patients and Exams or Special Visits according to Treatment Plan, Doctor's Recommendations, or Insurance Guidelines
- Use EP Recall System for patients without future appointments
- Communicate any concerns/ issues of patient to appropriate Doctor to ensure a comfortable resolution for both patient and business when necessary
- Managed Internal/ External Records request, Radiology Requisition Forms, Referral Forms
- Facilitated patient graduations for completion of Plan of Care/ treatment
- Patient Intake, Insurance verification and Payment for appropriate Insurance Billing
- Ensure the patients pay outstanding balances, set up payment plans, and communicate with Billing specialist of any delinquencies
- Maintain a welcoming and positive atmosphere for patient and staff
Patient Representative
Therapy Works LLC
01.2015 - 01.2016
- Managed 30+ calls daily to ensure patient commitment to Plan of Care
- Ensure that patients receiving treatment were satisfied with care
- Assist patients who called Patient Hotline with concerns regarding their treatment plan/ account
- Maintain weekly patient activity stats (reactivated/ dropped patients)
- Compliance with HIPAA and protection of all other sensitive documents
- Verify insurance
- Fill out/ process insurance pre-authorizations paperwork
- Educate patient on insurance(s) coverage and coordination of benefits
- Address patient concerns and/ or milestones with regards to their treatment and progress
- Moderate patient scheduling/ heavily if covering from Front Desk
- Perform Front Desk/ Receptionist duties
- Monitor financial/ visit caps for patient insurance(s)
- Appointment reminders
- Enforced financial policies
- New Patient and Return Patient follow up calls and letters
- Mailing Program (compiling mailing lists and mail merges for Patient Letters)
- Participation in Facility Promo Events
- Trained Patient Rep staff for other TW office locations
Tour Guide/ Exhibit Keeper
Butterfly Garden
01.2012 - 01.2015
- Maintain Exhibit and Lab: handle all specimen (Lepidoptera) Alive/ Mutated/ Compromised/Incinerations
- Maintain specimen log, heavy gardening and debris removal, repair perimeter enclosure and property as needed
- Maintain Gift Shop: repair property, restock merchandise, filing, janitorial duties
- Welcome guests creating a friendly and relaxing environment
- Ensure that guests are in attendance for all pre-booked cruise line and hotel excursions
- Provide tour presentations to guests of all ages creating an informative, educational and fun setting
- Managed and provide tour presentations of 80-250 guests daily
- Answer any question related to Lepidoptera habits and characteristics, habitats, life cycle, environmental influences, etc
- Comply with all standard operation procedures of the U.S.D.A./ A.P.H.I.S with regards to specimen containment/ quarantine/ disposal
- Process gift shop transactions and assist customers with merchandise and other relevant information
Education
Nursing - Nursing
Massac School of Nursing
St. Thomas, US Virgin Islands01.2013
Some College (No Degree) - Engineering
University of The Virgin Islands
St. Thomas, US Virgin IslandsHigh School Diploma -
Charlotte Amalie High School
St. Thomas, US Virgin Islands06.2006
Skills
- Front Desk/ Receptionist Operations
- Scheduling Management
- Data Entry & Document Management Skills
- Microsoft/ Google Office Suite
- Filing & Recordkeeping Skills
- Office Equipment Knowledge
- Confidentiality & Professional Ethics
- Multitasking & Time Management
- Excellent Customer Service Skills
- Hospitality Service Skills
- Quick Learner & Innovative
- Problem Solver
- Motivated & Friendly
- Adaptable
- Organization and Planning
- Teamwork and Collaboration
Accomplishments
- Recognized by multiple schools as an excellent substitute.
Timeline
Substitute Teacher
Penmac Staffing Services Inc.
11.2021 - Current
Assistant Teacher
MOCA- Head Start
01.2018 - 11.2021
Patient Service Representative
Mercy Family Medicine
01.2017 - 01.2018
Front Desk/ Receptionist
Thrive Chiropractic
01.2016 - 01.2017
Patient Representative
Therapy Works LLC
01.2015 - 01.2016
Tour Guide/ Exhibit Keeper
Butterfly Garden
01.2012 - 01.2015
Nursing - Nursing
Massac School of Nursing
Some College (No Degree) - Engineering
University of The Virgin Islands
High School Diploma -
Charlotte Amalie High School
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