Amber Walker
Canal Winchester,Ohio
Summary
Proactive Supervisor with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
14
14
years of professional experience
Work History
Supervisor Patient Financial Services
OhioHeatlth
Columbus, Ohio
10.2019 - Current
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Processed debtor payments and updated accounts to reflect new balance.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Worked with customer to create debt repayment plan based on current financial condition.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Used coordination and planning skills to achieve results according to schedule.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Maximized performance by monitoring daily activities and mentoring team members.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Onboarded new employees with training and new hire documentation.
- Recruited and hired top performers to add talent and value to department.
- Accomplished multiple tasks within established timeframes.
Sr Accounts Receivable Specialist
OhioHealth
Dublin, OH
10.2017 - Current
- Reconciles accounts; adjusts balances to reflect denials, adjustments, payments, and other modifications to balances.
- Responded to customer requests via telephone and email.
- Worked directly with management to achieve appropriate assignments for associates.
- Assisted staff in researching and resolving missing or conflicting patient information
- Assist in cross-training associates.
- Special project.
- Assists supervisors and managers with continual audits to ensure that the account receivables billed and collected in a timely manner. Makes recommendations to management for resolution on any delays.
- Understands and performs all aspects of the billing life cycle; which includes insurance follow-up, collections, refunds, denials, and charge and payment postings.
Accounts Receivable Specialist
OhioHealth
Dublin, OH
02.2015 - 10.2017
- Analyze insurance payments to patients in accordance with Managed Care contract terms.
- Submit and collect all primary and secondary insurance for Federal, State and Managed Care payers including Worker's Compensation.
- Contact insurance companies regarding payments and denials.
- Correcting posting errors.
- Filing appeals for payment denials.
- Identify and correct registration errors.
- Contact patients regarding insurance and payments.
- Customer service skills.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Verified patients’ eligibility and claims status with insurance agencies.
- Diligently filed and followed up on third party claims.
- Submitted electronic/paper claims documentation for timely filing.
- Accurately posted and sent out all medical claims.
- Precisely evaluated and verified benefits and eligibility.
- Identified and resolved patient billing and payment issues.
Patient Account Analyst
Mount Carmel Health Systems
Columbus, OH
01.2014 - 01.2015
- Analyze insurance payments to patients in accordance with Managed Care contract terms.
- Submit and collect all primary and secondary insurance for Federal, State and Managed Care payers.
- Contact insurance companies regarding payments and denials.
- A/R Follow Up.
- Correcting posting errors.
- Filing appeals for payment denials.
- Contact patients regarding payments.
- Customer Service skills.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Verified patients’ eligibility and claims status with insurance agencies.
Home Health Aide
Maxim Health Care Services
Columbus, OH
01.2008 - 01.2011
- Provided home care for patients living at home.
- Gave showers/baths when needed.
- Ran errands for patients/ prepared meals.
Education
Cetificate - Medical Insurance Billing and Coding
Everest
2014
Skills
- Excellent verbal communication
- Office support (phones, faxing, filing, excel)
- Close attention to detail
- Resourceful and reliable worker
- Excellent problem solver
- Composed and professional demeanor
- Research and data analysis
- Understands insurance benefits
- Insurance and collections procedures
- Familiar with commercial and private insurance carriers
- AR Aging Reports
- Patient Registration
- Administration and Management
- Organizational Skills
- Trainer Mentoring
- EMR Systems
- Accounts Payable and Accounts Receivable
- Denial Appeals Process
- Letter of Appeal Writing
- Insurance Company Communication
References
References are available on request.
Timeline
Supervisor Patient Financial Services
OhioHeatlth
10.2019 - Current
Sr Accounts Receivable Specialist
OhioHealth
10.2017 - Current
Accounts Receivable Specialist
OhioHealth
02.2015 - 10.2017
Patient Account Analyst
Mount Carmel Health Systems
01.2014 - 01.2015
Home Health Aide
Maxim Health Care Services
01.2008 - 01.2011
Cetificate - Medical Insurance Billing and Coding
Everest