Amber Walker
Richmond,CA
Summary
Dedicated and detail-oriented professional with a strong background in providing, clerical, and data entry support . Proven expertise in handling requests, and ensuring efficient workflow processes. Seeking a position that allows me to leverage my skills and contribute to a healthcare organization's success.
Overview
5
5
years of professional experience
Work History
Medical Records Clerk
Contra Costa Regional Medical Center
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
Agent Services Representative
Maximus/Randstad Employment Agency
01.2022 - 01.2023
- Collaborated with other departments on process improvements that would increase efficiency of the Agent Services team.
- Resolved escalated inquiries within agreed upon timelines while maintaining an empathetic approach.
- Processed claims quickly and accurately while adhering to
established policies and procedures.
Demonstrated strong organizational skills by managing multiple tasks simultaneously. - Determine protest status, and process claims with confirmed
eligibility issues for potential adjudication and determination by California Employment Development Department
Housing Specialist
Housing Authority / Randstad Employment Agency
06.2018 - 07.2020
- Interviewed participants for yearly re-certification, educating tenants on rent calculations and notices of rent increases.
- Provided support to tenants in need of assistance by arranging for access to services such as health care, education, employment opportunities.
- Prepared contracts for new tenants ensuring accuracy of all details included therein.
- Assisted with the coordination of housing activities and programs, including tenant selection and eligibility determination.
Education
Alison
Skills
Data Entry - Telephone Support - Authorization Processing - Clerical Support - Eligibility Verification - Medical Terminology - Coordination of Benefits - Attention to Detail - Communication Skills - Time Management
Timeline
Agent Services Representative
Maximus/Randstad Employment Agency
01.2022 - 01.2023
Housing Specialist
Housing Authority / Randstad Employment Agency
06.2018 - 07.2020
Medical Records Clerk
Contra Costa Regional Medical Center
Alison