Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Walker

Newnan,COWETA

Summary

Experienced [Job Title] with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. Highly skilled [Job Title] experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests. Enthusiastic [Job Title] experienced with cocktail service. Experienced providing timely service with enthusiasm and efficiency. Consistently acknowledged for maintaining superior service standards while exceeding sales goals. Sociable Server offering [Number] years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations. High-energy [Job Title] skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Skilled [Job Title] offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations. Hardworking [Job Title] with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Adaptable Software Engineer ready to support operations from conception through post-release support. Skilled creator of efficient code and exciting user experiences. Eager to elevate ongoing development projects or create novel software solutions geared towards driving increased usership. Outgoing [Type] student pursuing flexible part-time employment with weekend and evening shift options. Expert Lead Web Developer specializing in front-end development. Experienced with all stages of development cycle for dynamic web projects. Well-versed in [Language] and [System]. Strong background in management and leadership. Attentive driver with strong knowledge of local routes and traffic patterns. Monitors road conditions and construction areas to maintain schedule adherence. Diligent College Student focused on [Area of study] and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Dedicated student interested in applying excellent communication and interpersonal skills to a [Job Title] role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships. Offering [Number] years of progressive experience in owning web-based projects from concept and design through testing, implementation and client updates. Diligent about producing exceptionally clean, strong and secure code. Successful at achieving browser, device and operating system compatibility objectives while satisfying client desires and producing robust, sophisticated designs. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

21
21
years of professional experience

Work History

Direct Support Staff Member

Rutledge Center
Newnan, GA
07.2024 - Current
  • Assisted individuals in development of social skills to become integrated in community.
  • Drove clients to doctors' appointments and social outings.
  • Instructed family members on how to provide bedside care.
  • Built strong and trusting rapport with clients and loved ones.
  • Recorded client status progress and challenges in logbooks and reports.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Accompanied or transported clients to appointments, errands and social activities.
  • Documented current patient information to update vital signs, behaviors, and eating habits.
  • Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
  • Used approved crisis intervention techniques in emergency situations.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Collaborated with other staff members to develop individualized service plans for each participant.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Monitored client's well-being, safety and comfort under physician direction.
  • Helped clients get in and out of beds and wheelchairs.
  • Maintained detailed records of services performed on clients.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Contributed to case reviews of client status and progress.
  • Accompanied individuals on outings to promote independence and integration into the community.

Server

Cracker Barrel
Newnan, GA
12.2019 - Current
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Trained new employees to perform duties.
  • Set up tables in between patrons to reduce wait times.
  • Addressed complaints to kitchen staff and served replacement items.
  • Filled condiments and napkin containers during slack periods.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Presented menus and answered questions regarding items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Provided exceptional service to high volume of daily customers.
  • Informed customers of daily specials and signature menu items.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Trained new employees on restaurant procedures and plating techniques.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Prepared checks, itemizing total meal costs and taxes.
  • Stocked service areas with supplies during slow periods.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Responded to ad hoc cleaning duties at end of shift.
  • Served food and beverages to patrons and confirmed complete orders.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.

House Cleaner

Cleqaning Solutions
Peachtree City, GA
04.2014 - 12.2018
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Exercised extreme caution when cleaning historic homes with original wood and sensitive surface materials.
  • Cleaned homes following specific and detailed protocols and requests.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Used natural cleaning products where possible and followed product recommendations to maintain client safety.
  • Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Washed and dried dishes to maintain clean and orderly kitchen.
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Marketed cleaning services to grow customer base, offering client referral discounts, coupons and holiday promotions.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Returned rooms to occupant-ready status to satisfy future guests.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Used cleaning chemicals following proper guidelines.
  • Coordinated home cleaning schedule based on client availability and realistic time constraints.
  • Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
  • Maintained and organized cleaning supplies stock.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Laundered sheets and other bedding, made beds and fluffed pillows.

Cashier

Jabaleys
Grantville, GA
02.2013 - 06.2016
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Collected payments and provided accurate change.
  • Discounted purchases by scanning and redeeming coupons.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Processed refunds for worn, damaged and broken merchandise.
  • Helped with purchases and signed customers up for rewards program.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Used suggestive selling techniques to promote add-on sales.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Helped customers find specific products, answered questions and offered product advice.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered customer questions and provided store information.

Assistant Manager

Zaxbys
La Grange, GA
07.2012 - 10.2013
  • Delegated work to staff, setting priorities and goals.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Analyzed business performance data and forecasted business results for upper management.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Created and managed budgets for travel, training and teambuilding activities.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Delegated daily tasks to team members to optimize group productivity.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed inventory audits to identify losses and project demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Recruited and trained new employees to meet job requirements.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Assigned work and monitored performance of project personnel.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Produced thorough, accurate and timely reports of project activities.

Cashier

Burger King
Newnan, GA
02.2007 - 05.2012
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Collected payments and provided accurate change.
  • Discounted purchases by scanning and redeeming coupons.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Processed refunds for worn, damaged and broken merchandise.
  • Helped with purchases and signed customers up for rewards program.
  • Accepted cash and credit card payments, issued receipts and provided change.

Cashier

Hardee's Restaurant
Newnan, GA
01.2005 - 02.2006
  • Worked closely with front-end staff to assist customers.
  • Collected payments and provided accurate change.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Used suggestive selling techniques to promote add-on sales.

Cashier

Piggly Wiggly Grocery
Franklin, GA
02.2004 - 06.2005
  • Processed sales transactions to prevent long customer wait times.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Used suggestive selling techniques to promote add-on sales.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped with purchases and signed customers up for rewards program.
  • Processed refunds for worn, damaged and broken merchandise.

Education

GED -

West Ga Tech
La Grange, GA
05.2005

Skills

  • Point of Sale (POS) System Operations
  • Menu Memorization
  • High-Volume Dining
  • Table Setting Arrangements
  • Check Payment Processing
  • Food Inspection
  • Food Safety Understanding
  • Effective Customer Upselling
  • Dining Customer Service
  • Hors D'oeuvres Service
  • Special Dietary Requirements
  • Dish Preparation
  • Price Memorization
  • Table Bussing
  • Customer Service and Rapport
  • High Volume Dining
  • Verbal and Written Communication
  • PPE Compliance
  • Warm and Friendly
  • Able to Lift 30 Pounds
  • Specials Promotion and Upselling
  • Service Oriented
  • Food Safety Standards
  • High Energy and Stamina
  • Dining Room Cleaning and Upkeep
  • Staff Training
  • Order Accuracy and Delivery
  • Menu Recommendations
  • Workflow Coordination
  • Bathroom Servicing
  • Upselling and Cross Selling
  • Cleaning and Sanitizing
  • Age Verification
  • Team Player
  • Special Requests and Substitutions
  • Covid Symptom Screening
  • Ability to Lift 30 Pounds
  • Food and Beverage Service
  • Menu Memorization and Presentation
  • Relationship Building
  • Cool Under Pressure
  • Transactions and Cash Handling
  • Point of Sale Systems
  • PPE Guideline Compliance
  • Conflict and Complaint Resolution
  • Service-Oriented

Timeline

Direct Support Staff Member

Rutledge Center
07.2024 - Current

Server

Cracker Barrel
12.2019 - Current

House Cleaner

Cleqaning Solutions
04.2014 - 12.2018

Cashier

Jabaleys
02.2013 - 06.2016

Assistant Manager

Zaxbys
07.2012 - 10.2013

Cashier

Burger King
02.2007 - 05.2012

Cashier

Hardee's Restaurant
01.2005 - 02.2006

Cashier

Piggly Wiggly Grocery
02.2004 - 06.2005

GED -

West Ga Tech
Amber Walker