Open To Work
Hi, I’m
Amber Walls
Sikeston,Mo
Work Preference
Summary
Dynamic shift leader with proven strengths in training, customer service, and problem-solving. Committed to fostering a positive team environment and achieving high customer satisfaction.
Overview
15
years of professional experience
1
Certification
Work History
Rallys Fast Food ResturantSikeston, Mo
Shift Manager
10.2023 - 10.2025
Job overview
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Kept employees operating productively and working on task to meet business and customer needs.
- Excelled in every store position and regularly backed up front-line staff. Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Hardee's RestaurantSikeston, Mo
Manager's Assistant
01.2023 - 09.2023
Job overview
- Managed multiple tasks simultaneously, maintaining strict deadlines and ensuring accuracy in all deliverables.
- Supported store manager in overseeing daily operations, ensuring smooth functioning and adherence to company policies.
- Demonstrated adaptability by efficiently handling multiple tasks, including cashiering, customer service, and stock replenishment.
Hampton Inn By HiltonSikeston, Mo
Hotel Housekeeper
09.2022 - 01.2023
Job overview
- Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
Jimmie SuttonSikeston, Mo
Office Cleaner
07.2010 - 08.2022
Job overview
- Maintained cleanliness of office spaces, including floors and restrooms.
- Emptied trash cans and transported waste to collection areas.
- Leveraged time management skills to cover all assigned areas thoroughly within scheduled hours.
- Contributed to a healthy work environment by sanitizing frequently touched surfaces like doorknobs, light switches, and countertops.
- Dusted windows and mirrors to allow natural light inside office and maintain clear view of outside.
- Tidied lobby and reception areas to create professional and welcoming first impression for visitors.
- Enhanced office appearance by thorough dusting and polishing of furniture and fixtures..
- Maintained high standards of cleanliness with thorough restroom sanitation, including scrubbing toilets, sinks, and floors.
Education
Richland High SchoolEssex, Mo
High School
Skills
- Accurate money handling
- Logistics Management
- Cost reduction and containment
- Management information systems
- Leading by example
- Flexible schedule
- Opening and closing procedures
- Shift leadership
- Inventory control
- Energetic and enthusiastic
- Handling customer complaints
Certification
Certified, SERVSAFE Manager
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
- Supervised team of 5 to 8 staff members.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Shift Manager
Rallys Fast Food Resturant
10.2023 - 10.2025
Manager's Assistant
Hardee's Restaurant
01.2023 - 09.2023
Hotel Housekeeper
Hampton Inn By Hilton
09.2022 - 01.2023
Office Cleaner
Jimmie Sutton
07.2010 - 08.2022
Richland High School
High School
05/2002