Years of professional work experience
Amber Ward
Pursuing CDCA-LICDC and obtaining a Masters Degree in Psychology
Parma, OH
Summary
- A hardworking and highly passionate job seeker with strong dedication eager to secure an entry-level chemical dependency counselor (CDCA) position. Passionate and ready to help save as many lives as possible by helping individuals through recovery.
- Enthusiastic and eager to contribute to helping individuals obtain success in their recovery, through hard work and dedication, with the ability to quickly gain client trust. A clear understanding of addiction and mental health with experience. Motivated to learn, grow and excel in the substance abuse field while climbing the ladder to achieve certifications, and become a licensed counselor.
- Compassionate nature, exceptional communications skills, and strong leadership traits. Great ability to make the client feel comfortable being open and honest in conversation; as well as understood, safe, and non-judged. Easy-going friendly personality. Great professionalism and takes job seriously.
- Organized, dependable, and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
10
10
Years experience in the chemical dependency community
Work History
Online Ecommerce Business Owner
EBay Store
Parma, United States
05.2021 - Current
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Employed prompt decision-making and in-depth research to resolve issues.
- Achieved sales goals and increased revenue and profits through productive strategy development.
- Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
- Created and monitored promotional approaches to increase sales and profit levels.
- Input income and expense details into database to track business finances and address variances.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Remained up-to-date on current trends and markets to view and order inventory.
- Learned and remained updated on all changes, requirements, and regulations.
Assistant Manager
Gyro Guys
Cleveland, OH
01.2016 - 08.2020
- Greeted guests in with friendliness and professionalism.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Communicated proactively with owners, immediately explained issues and teamed on appropriate solutions.
- Worked closely with owners to strategically plan for company growth.
- Managed inventory, placed orders, and handled payment for office supplies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Waitress
Applebee's Neighborhood Bar & Grill
Independence, Ohio
03.2015 - 05.2015
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Checked identification for minimum age for sale of alcoholic beverages.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
Licensed Cosmetologist
Great Clips, Trends Salon & Spa, Master Cuts
Parma, North Royalton, Strongsville , OH
03.2007 - 01.2014
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Processed payments, entering sales in register for prompt customer service.
- Helped clients achieve desired looks for daily wear.
- Assessed customer hair texture, treatment history and desired outcome to determine services required. As well as explaining and providing them with realistic expectations.
- Recorded notes for future reference about customer preferences and services delivered, as well as recording any color formula used in each session.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared equipment, as well as to meet state board expectations to avoid any personal fines as well as salon fines as a whole.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique, skills, and bi-annual fees.
- Suggested treatments and styles to suit customer appearance and fashion choices as well as recommend the proper products to achieve their hair health and style goals.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Maintained client treatment records and designed long-term care programs for return customers.
- Created marketing advertisements to increase awareness of services to boost sales, and clientele.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Consistently received positive performance reviews from guests.
- Shampooed, conditioned and rinsed clients hair using salon-exclusive products while educating clients on product benefits to increase product sales, all while giving them a relaxing head message.
- Recommended my personal favorite products from the top notch to budget friendly.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Became not only a trusted hairstylist, but also a trusted confidant and friend who created a relaxed and safe place for the client to vent, lay all their problems out to me, listened, and offered my best advice when welcomed, or just pleasant conversation.
- Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
- Expanded client base from direct customer recommended referrals.
- Increased salon profit by upselling products and services.
Head Hostess
Antonio's Restaurant
Parma, OH
08.2006 - 04.2007
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Oversaw dining area with natural leadership talents and organizational strategies focused on balancing guest and server needs to insure customer satisfaction and that servers weren't overwhelmed and falling behind.
- Informed servers of newly seated parties for speedy service.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Used cash registers and credit card machines to cash out customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Cashier
Pet Supplies Plus
Parma, OH
05.2005 - 06.2008
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in all isles.
Education
High School Diploma -
Normandy High School
Parma, Ohio06.2007
Licensed Cosmetologist - Cosmetology
Normandy High School Cosmetology School
Parma, Ohio06.2007
No Degree - Psychology
Tri-C Community College- Western Campus
Parma, OhSkills
Social Skills:
- Excellent listener
- Ability to easily get along with co-workers and quickly fit in
- Non-Judgemental
- Ability to relate with others on a personal yet professional level
- Ability to quickly gain trust, and create a safe place allowing excellent, deep, and meaningful conversation
- Provide excellent encouragement and advice
- Resourceful
- Multi-tasker
- Dedication and loyalty Goes above and beyond
- Quickly and easily diffuse and resolve any current issues
- Tremendous success being a mentor, conflict mediator, and life coach voluntarily
Ecommerce Sales through eBay store (LayLyss):
- Negotiation and Persuasion
- Excellent Customer Service and Experience
- Effective Communicator
- Budgeting and Cost Control
- Change and Business Growth Management
- Google Spreadsheets
- Google (Word) Docs
- Strategic Sales Planning
- Visual Merchandising
- Monitor Industry Trends
- Advertising in Social Media Platforms
- Retail Arbitrage
- Inventory Tracking
- Driven, Determined, and Motivated
- Effective Customer Communication and Satisfaction
- Attention to Detail
- Photography- Lighting and Angles
- Selling Techniques
- Material Packaging with 100% Success in Delivery in Perfect Condition
- Business Performance Improvement
Cosmetology: Services
- Women, Men, and Children Haircuts and Services
- Hair Thinning
- Bald Fades
- Razor Cutting
- Expert Texturizing Services
- Special Event Hair Styling
- Blow-Outs
- Hairpiece/Wig Shaping, Coloring, Styling
- Hair Extensions
- Hair Straightening and Curling
- Beard Trimming and Shaping
- Facial Hair Removal
- Eyebrow Shaping and Waxing
- Hair Coloring
- Color Correcting
- Highlights and Lowlights
- Chemical Treatments: Hair Relaxers and Perms
- Chemical Mixing and Application
- Shampooing, Conditioning, and Scalp Massage
- Scalp Care
Duties:
- Maintaining Clean Work Areas
- Tool, Equipment, and Surface Sanitizing
- Payment Transactions
- Industry & State Board Standards Met
- Retail Inventory Management
- Phone Inquiries
- Trend Tracking
- Service Promotions
- Cash Register Operations
- Appointment Booking
- Administrative Duties
- Business Operations
- Meet Safety Standards
Skills:
- Friendly Communication
- Active Listening
- Styling Suggestions
- Hair and Face Analysis
- Client Consultations
- Beauty Treatment Recommendation
- Hair Assessments
- Hair Maintenance Expertise
- New Technique Development
- Selling/Upselling Products & Services
- Used Customer Buying Trends to my advantage
- Product Demonstration
- Instruction/Demo for Home Styling & Up-keep
- Following Up with Clients
- Knowledge of Hair, Skin, and Nails Biological Make-up
- Skin Condition Diagnosis and Treatment
- Cosmetology Principles Knowledge
- Originality and Creativity
- Training Seminars
- 4th Place Fantasy Maniqquin Competition
- Outstanding Client Retention
Hobbies
My interests and hobbies are:
- Being the best mother possible to both my beautiful, intelligent, and loving daughters. ( 14yr old & 3yr old)
- Keeping close relationships with family
- Being a mentor.
- Photography
- Mindfulness/Meditation
- Nature
- Animals (I have a cat, dog, and rabbit)
- Art- I love to create, build, and appreciate art.
- Spirituality
- Studying, researching, and learning something new that sparks my interest.
- Swimming
- Fishing
- Reading
Last but not least:
- Evaluating, learning, and working on being my best self.
Timeline
Online Ecommerce Business Owner
EBay Store
05.2021 - Current
Assistant Manager
Gyro Guys
01.2016 - 08.2020
Waitress
Applebee's Neighborhood Bar & Grill
03.2015 - 05.2015
Licensed Cosmetologist
Great Clips, Trends Salon & Spa, Master Cuts
03.2007 - 01.2014
Head Hostess
Antonio's Restaurant
08.2006 - 04.2007
Cashier
Pet Supplies Plus
05.2005 - 06.2008
High School Diploma -
Normandy High School
Licensed Cosmetologist - Cosmetology
Normandy High School Cosmetology School
No Degree - Psychology
Tri-C Community College- Western Campus