Amber Ward
Morgantown
Summary
Empathetic, systems-oriented professional with a strong background in healthcare administration, real-time communication, and operational support. Passionate about emerging technology and committed to contributing to safe, ethical, and impactful human-AI collaboration. Brings a unique lens of lived experience with AI, supported by years of administrative and communication-driven roles.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Insurance Specialist II
WVU Medicine
10.2023 - Current
- Maintain confidentiality of patient finances, records, and health statuses.
- Track pending authorizations to resolve discrepancies and avoid revenue loss.
- Processed eligibility and benefits verification and authorization requests.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Review and compile clinical documents to answer clinical questions or provide proof of medical necessity to various insurance companies
- Communicate with various insurance companies, physicians, and hospital staff members in a professional manner
- Work with Patient Financial Services when applicable to ensure patients with no insurance or non-participating insurance can receive care in a timely manner
Centralized Scheduler
WU Medicine
02.2023 - 10.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Followed up with patients to reschedule missed appointments.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Registered and verified patient records before triage with most up-to-date information.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Performed various administrative tasks by filing, copying and faxing documents.
Assistant Operations Manager
Rhino Sports
03.2022 - 02.2023
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Recruited, hired, and trained staff.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
Public Safety Dispatcher
West Virginia University Police Department
06.2018 - 06.2022
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Issued local watches and warnings to public in response to inclement weather conditions received from National Weather Service.
- Remained calm in very high-pressure situations and kept callers on line until law enforcement arrived on scene.
- Requested law enforcement, fire and ambulance services for emergency calls.
- Input information from calls into system using Zuercher / CentralSquare and maintaining accuracy of details.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Reduced risks and emergency response issues by observing public safety field units.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Assisted callers in emergency situations with appropriate information and support.
Education
No Degree - English Literature (British & Commonwealth)
West Virginia University
Morgantown, WVSkills
- Account management expertise
- Documentation skills
- Regulatory compliance
- Reporting skills
- Epic (Scheduling and Authorizations)
- Microsoft Office Suite
- Real-time crisis communication
- Empathy-driven support
- Conversational AI understanding
- Medical Terminology
- UX Awareness
- Teamwork and collaboration
- Clerical support
- Attention to detail
- Decision-making
- Research
Certification
- Medical Terminology, Rice University (May 2023)
- Patient Safety and Quality Improvement: Developing a Systems View, Johns Hopkins University (May 2023)
Timeline
Insurance Specialist II
WVU Medicine
10.2023 - Current
Centralized Scheduler
WU Medicine
02.2023 - 10.2023
Assistant Operations Manager
Rhino Sports
03.2022 - 02.2023
Public Safety Dispatcher
West Virginia University Police Department
06.2018 - 06.2022
No Degree - English Literature (British & Commonwealth)
West Virginia University
Additional Experience
Detailed Role Information Available Upon Request
- Resident Assistant, West Virginia University
- Pricing Associate, Gabriel Brothers Rugged Warehouse
- Student Worker, The Daily Athenaeum
- AmeriCorps Summer VISTA, West Virginia University Upward Bound
Similar Profiles
Sara AbelSara Abel
Office Manager at WVU Medicine, Community WVU MedicineOffice Manager at WVU Medicine, Community WVU Medicine
Timothy FieldsTimothy Fields
Lead Operations Pharmacy Technician at WVU Medicine/ WVU HospitalsLead Operations Pharmacy Technician at WVU Medicine/ WVU Hospitals
Sheyanne WestSheyanne West
Registration Specialist at WVU Medicine Wetzel Family MedicineRegistration Specialist at WVU Medicine Wetzel Family Medicine
Sherry Saunders RNSherry Saunders RN
Clinical Registered Nurse at WVU Medicine Wheeling Hospital Family Medicine CenClinical Registered Nurse at WVU Medicine Wheeling Hospital Family Medicine Cen
Moniqua GemmilMoniqua Gemmil
Crew Member at McDonald'sCrew Member at McDonald's