Amber Ward-Black
Pittsburgh,PA
Summary
I offer a positive attitude and the ability to quickly learn new systems and procedures. I bring understanding of financial transactions and customer service, and can efficiently handle payments and provide clear information to co-workers , staff and customers . I have years of experience with reconciling and managing schedules and time cards. I have a great work place relationship with Allegheny General Hospital. I am personable and dependable with strong customer service values. I work well with others and understand the importance of maintaining a stress free and open communicative work environment . I exhibit great leadership skills and I am committed to providing positive customer experience and ensuring smooth operations. My goal for this position is to move forward in my career and to expand my management experience. I hope to be an asset to this department by helping to increase productivity and financial growth within the Parking department.
Overview
17
17
years of professional experience
Work History
Lead Sr. Parking Cashier
Allegheny General Hospital
Pittsburgh, PA
03.2020 - Current
- Increased efficiency of transaction processing through regular maintenance of equipment, promptly reporting malfunctions for repair or replacement as needed.
- Answered phones, staffed window to facilitate excellent service during peak periods.
- Supported management in optimizing parking space utilization by providing timely input on occupancy levels and trends.
- Maintained an organized work area, ensuring that all necessary supplies were readily available for use throughout the shift.
- Reduced discrepancies with thorough attention to detail during daily cash reconciliation procedures.
- Assisted in streamlining the payment process for customers through effective communication and problem-solving skills.
- Learned duties for various positions and provided backup at key times.
Shift Lead Grand Grounds Coffee
Allegheny General Hospital
Pittsburgh, PA
02.2019 - 03.2020
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Helped store management meet standards of service and quality in daily operations.
- Completed cash and credit card transactions accurately using POS software.
Lead Hostess / Cashier Rivers Casino
Rivers Casino Pittsburgh
Pittsburgh
06.2014 - 04.2017
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Assisted management with training, and evaluating new host/hostess staff members to maintain a high-performing team.
- Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Senior Sales Associate Third Key Holder Assistant
Rainbow Clothing Store
Pittsburgh, PA
07.2008 - 05.2014
- Trained new sales associates for maximum performance.
- Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
- Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
- Boosted sales revenue by developing and maintaining strong relationships with clients.
- Opened and closed the store according to established protocols, ensuring the safety of all employees and assets.
- Managed cash register operations accurately, ensuring timely transactions and minimal errors.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Skills
- Quick learner
- Work ethic and integrity
- Patience and tolerance
- Dependability and consistency
- Financial management
- Multitasking proficiency
- Team leadership
- Teamwork and collaboration
Timeline
Lead Sr. Parking Cashier
Allegheny General Hospital
03.2020 - Current
Shift Lead Grand Grounds Coffee
Allegheny General Hospital
02.2019 - 03.2020
Lead Hostess / Cashier Rivers Casino
Rivers Casino Pittsburgh
06.2014 - 04.2017
Senior Sales Associate Third Key Holder Assistant
Rainbow Clothing Store
07.2008 - 05.2014