Amber Warren
New Baltimore,MI
Summary
Self-motivated and dependable while achieving high performance with minimal supervision. Experienced in many aspects of administration and client services.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Mortgage Loan Officer
Rocket Mortgage
03.2019 - 04.2022
- Streamlined the loan application process for improved customer satisfaction and a higher volume of closed loans.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Worked with underwriters to fix application problems and resolve issues.
- Negotiated loan terms and conditions with customers to secure best deal.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
Receptionist/ Call Center Specialist
Midwest Center For Dermatology and Cosmetic Surgery
08.2018 - 03.2019
- Properly directed inbound calls in phone queues to improve call flow
- Filing and data archiving
- Screening over 100 calls daily, taking messages, and routing calls when necessary
- Balanced cash and credit receipts of previous day and complied daily reports for billing department
- Schedule over 150 patients daily for 10 physician practice
- Promptly input patient information.
Receptionist/Medical Assistant
Huron Medical Center
06.2016 - 07.2018
- Collected deductibles and copays
- Completed and submitted hospital billing daily
- Filed/scanned/input patient data
- Managed medical records from patients and other entities
- Answered high volume phone
- Ordered and obtained authorization for diagnostic tests
- Scheduled equipment maintenance and ordered supplies
- Scheduled patients using Genius Doc
- Efficiently took patient vitals.
Receptionist/ Physical Therapy Coordinator
Midwest Medical Associates/ Pure Rehabilitation
06.2013 - 06.2016
- Coordinated physical therapy department for two offices
- Greeted patients and scheduled patients using E-Thomas
- Answered high volume telephones
- Composed and edited correspondence dictation, verbal dictation, and policy knowledge
- Prepared and distributed agendas and meeting schedules
- Managed medical records requests from patients and other entities
- Confirmed appointments
- Performed and developed x-rays efficiently
- Filed/scanned/ordered supplies.
Home Care Aide
Harbor Health
06.2010 - 01.2015
- Checked blood pressure and delivered medications
- Assisted clients with activities of daily living
- Helped with meals, transferring using assistive devices, bathing and grooming.
Resident Aide
Village of East Harbor
07.2012 - 05.2013
- Assisted residents with activities of daily living
- Monitored vital signs including accucheck
- Reported any changes in resident's physical condition and/or behaviors
- Precisely documented routine medication and treatment regimen.
Education
Medical Assistant Certificate -
Ross Medical Educational Center
New Baltimore, MI01.2010
Diploma -
Marine City High School
Marine City, MI01.2008
Skills
- Time management
- Attention to detail
- Organization
- Multitasking
- Client- focused
- Quick learner
- Relationship Selling
- Document Review
- Loan Origination
- Computer Proficiency
- Relationship Building
- Problem Solving
- Active Listening
- Document Analysis
- Client Account Management
- Sales Development
Certification
NMLS License
Timeline
Mortgage Loan Officer
Rocket Mortgage
03.2019 - 04.2022
Receptionist/ Call Center Specialist
Midwest Center For Dermatology and Cosmetic Surgery
08.2018 - 03.2019
Receptionist/Medical Assistant
Huron Medical Center
06.2016 - 07.2018
Receptionist/ Physical Therapy Coordinator
Midwest Medical Associates/ Pure Rehabilitation
06.2013 - 06.2016
Resident Aide
Village of East Harbor
07.2012 - 05.2013
Home Care Aide
Harbor Health
06.2010 - 01.2015
Medical Assistant Certificate -
Ross Medical Educational Center
Diploma -
Marine City High School