Summary
Overview
Work History
Education
Skills
Timeline
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Amber Waterhouse

Bloomingburg,OH

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

15
15
years of professional experience

Work History

Regional Business Office Manager

Cotter House Worthington
02.2023 - Current
  • Streamlined communication between departments, improving overall workflow and efficiency within the office.
  • Coordinated with other regional managers to share best practices and implement company-wide initiatives.
  • Managed a team of office staff, resulting in increased productivity and smoother operations.
  • Worked diligently to maintain a healthy work-life balance for employees by implementing flexible scheduling and telecommuting policies where appropriate.
  • Enhanced employee morale by organizing team-building activities and fostering a positive work environment.
  • Supported executive decision-making by providing timely reports on regional performance metrics as well as industry trends analysis.
  • Maintained accurate records of all financial transactions within the regional office, ensuring transparency and accountability in financial reporting practices.
  • Updated reports, managed accounts, and generated reports for company database.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Maximized cash flow through optimal billing and collection processes.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coordinated with vendors and suppliers to facilitate timely payments.
  • Prepared and submitted monthly, quarterly and annual financial statements to inform decision-makers.
  • Utilized company's accounting systems to review reports and prepare assessments.
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
  • Delivered performance reviews, recommending additional training or advancements.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
  • Developed and maintained effective relationships with banking institutions to support financial operations.
  • Analyzed financial data to identify trends and develop forecasts for future financial performance.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Completed bi-weekly payroll for 300+ employees.
  • Improved regional office efficiency by streamlining processes and implementing new software solutions.
  • Increased revenue through effective budget management and cost control measures.
  • Ensured that the Regional Business Office ran smoothly on a day-to-day basis by managing facility maintenance requests promptly.
  • Led the development of regional sales strategies, contributing significantly to overall business growth within the region.
  • Conducted regular audits of office procedures to identify areas for improvement and ensure compliance with company policies.
  • Oversaw all aspects of human resources, including hiring, training, performance evaluations, and conflict resolution within the regional office.
  • Negotiated contracts with local vendors, securing favorable terms for the company and reducing expenses.

Business Office Manager

St Catherine's Manor Of Washington Courthouse
02.2022 - 02.2023
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Coordinated with vendors and suppliers to facilitate timely payments.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Prepared and submitted monthly, quarterly and annual financial statements to inform decision-makers.
  • Ensured compliance with company policies and industry regulations through regular audits and process updates.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Accounts Receivable Accountant

R&L Carriers
05.2020 - 02.2021
  • Maintained healthy business relationships through proactive communication with clients regarding outstanding balances and payment terms.
  • Managed past due balances, financial inquiries and other accounts receivable functions.
  • Reduced invoice disputes by maintaining accurate records and promptly addressing client concerns.
  • Monitored timely collection and application of account receivable collections.
  • Improved cash flow by streamlining accounts receivable processes and implementing efficient collection strategies.
  • Increased department efficiency by developing comprehensive aging reports for management review.
  • Diminished outstanding debts by analyzing accounts for issues.
  • Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Tracked funds, prepared deposits and reconciled accounts.

IRA Specialist

Navy Federal Credit Union
06.2018 - 05.2020
  • Maintained detailed knowledge of relevant IRS rules governing Traditional, Roth, SEP and SIMPLE IRAs.
  • Streamlined IRA account management processes for improved efficiency and reduced errors.
  • Enhanced client satisfaction by providing efficient and accurate IRA services.
  • Managed high volumes of accounts, ensuring timely processing of contributions, distributions, and rollovers.
  • Educated clients on the benefits of various IRA types, assisting them in making informed decisions about their retirement savings options.
  • Assisted clients with retirement planning, offering tailored advice based on their financial goals.
  • Developed and maintained strong relationships with clients through excellent communication and personalized service.
  • Helped clients make informed decisions about financial future.
  • Educated clients on financial topics and best practices.
  • Analyzed financial needs of clients and developed tailored strategies to meet goals.
  • Informed clients of strategies for reducing debt and maximizing savings.
  • Collaborated with clients to develop customized investment portfolios.
  • Recommended specific investments to help clients meet financial goals.

Billing Specialist

Dealers Supply North
06.2009 - 02.2019
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Provided excellent customer service, developing and maintaining client relationships.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Monitored customer accounts to identify and rectify billing issues.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Worked with multiple departments to check proper billing information.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
  • Reduced errors in financial records by conducting regular audits of billed accounts.
  • Enhanced customer satisfaction with timely and accurate invoice generation.
  • Processed and verified invoices to secure accuracy of billing information.
  • Optimized workflow processes for increased productivity within the Billing Department, enabling staff members to focus on more strategic tasks.
  • Maximized revenue potential by identifying and resolving under-billed accounts.
  • Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
  • Reviewed and reconciled customer accounts to manage accuracy of payments.
  • Prepared and submitted monthly billing reports to management for financial overview.
  • Strengthened client relationships through effective communication regarding billing issues and concerns.
  • Coordinated closely with sales teams to ensure accurate pricing structures were applied consistently across all customers'' invoices.
  • Responded to customer concerns and questions on daily basis.
  • Used data entry skills to accurately document and input statements.
  • Handled account payments and provided information regarding outstanding balances.
  • Collaborated with customers to resolve disputes.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Audited and corrected billing and posting documents for accuracy.
  • Maintained accurate records of customer payments.
  • Monitored outstanding invoices and performed collections duties.
  • Utilized various software programs to process customer payments.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.

Education

Bachelor of Science - Accounting

Strayer University
Washington, DC
02.2020

Associate of Science - Business Administration

Strayer University
Washington, DC
06.2018

Skills

  • Operations Management
  • Office Administration
  • Office Management
  • Deadline Management
  • Scheduling and calendar management
  • Account Reconciliation
  • Inventory Control
  • Administrative Support
  • Document Management
  • Records Management
  • Workflow Planning
  • Event Coordination
  • Database Administration

Timeline

Regional Business Office Manager

Cotter House Worthington
02.2023 - Current

Business Office Manager

St Catherine's Manor Of Washington Courthouse
02.2022 - 02.2023

Accounts Receivable Accountant

R&L Carriers
05.2020 - 02.2021

IRA Specialist

Navy Federal Credit Union
06.2018 - 05.2020

Billing Specialist

Dealers Supply North
06.2009 - 02.2019

Bachelor of Science - Accounting

Strayer University

Associate of Science - Business Administration

Strayer University

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Amber Waterhouse