Amber Watson
Lake Charles,LA
Summary
Accomplished and energetic general manager /supervisor with a solid history of achievement in supervising . Motivated leader with strong organizational and prioritization abilities. Areas of expertise include customer service , communication and speaking skills.
Overview
12
12
years of professional experience
Work History
Front End Supervisor
Kroger
Lake Charles, LA
05.2015
- Provide services to customers, such as order placement or account information
- Resolve customer or employee complaints
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Instruct staff on how to handle difficult and complicated sales
- Assign employees to specific duties
General Manager
Party City
Lake Charles, LA
05.2016 - Current
- Develop an understanding of customers' needs and take actions to ensure that such needs are met
- Direct team activities, establishing task priorities, scheduling and tracking work assignments, providing guidance, and ensuring the availability of resources
- Report project plans, progress, and results
- Plan, organize, and execute logistics support activities such as maintenance planning, repair analysis, and test equipment recommendations
- Inventory stock and reorder when inventory drops to a specified level
- Assign employees to specific duties
Supervisor
Cuzan Creole Kitchen
Lake Charles, LA
10.2012 - 05.2018
- Enforce safety and sanitation regulations
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities
- Greet guests, escort them to their seats, and present them with menus and wine lists
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
Education
High School Diploma -
LaGrange High School
Skills
- English Language Writing
- Active Listening
- Customer and Personal Service
- Reading Comprehension
- Speaking
- Time Management
- Computers and Electronics
- Administration and Management
- Coordination
- Critical Thinking
- Monitoring
Timeline
General Manager
Party City
05.2016 - Current
Front End Supervisor
Kroger
05.2015
Supervisor
Cuzan Creole Kitchen
10.2012 - 05.2018
High School Diploma -
LaGrange High School