Amber M Truitt
Newnan,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Service Advisor
Southtowne Hyundai Of Newnan
08.2022 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
Assistant Manager
Little Giant Farmers Market
06.2020 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Human Resources Assistant
Gresham Tranportation Services
01.2019 - 06.2020
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Coordinated employee training programs to improve productivity and performance.
- Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
Customer Service Associate
Target
09.2017 - 01.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided training and support to new associates to help provide high-quality customer service.
Education
Associate of Arts - Business
University of Phoenix
Tempe, AZ01.2022
Skills
- Incident Escalation
- Process Improvement
- Documentation
- Handling Customer Complaints
Timeline
Service Advisor
Southtowne Hyundai Of Newnan
08.2022 - Current
Assistant Manager
Little Giant Farmers Market
06.2020 - 08.2022
Human Resources Assistant
Gresham Tranportation Services
01.2019 - 06.2020
Customer Service Associate
Target
09.2017 - 01.2019
Associate of Arts - Business
University of Phoenix
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