Overview
Work History
Education
Skills
Timeline
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Amber Webber

Bartlett,TN

Overview

10
10
years of professional experience

Work History

Assistant General Manager

Hampton Inn Memphis Poplar
01.2023 - Current
  • Managed budget implementations, employee evaluations, and contract details.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Resolved payroll discrepancies quickly and successfully.
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Audited timesheets and payroll records for accuracy.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Managed over 25 employees daily

Front Desk Supervisor

Hampton Inn Memphis Poplar
06.2022 - 01.2023
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Scheduled and assigned daily work and activities for team members.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Created lasting relationships with guests that built loyalty and drove hotel revenue.
  • Acted as Manager on Duty as needed

Managed Account Coordinator

FedEx Trade Networks
02.2019 - 07.2022
  • Updated internal databases with account information to maintain concise, clear records.
  • Facilitated weekly status reports, project documentation and client billing.
  • Escalated issues to appropriate channels as necessary.
  • Develop and maintained a strong relationship with customers
  • Process accounts according to their SOPs
  • Prepare, analyze, and/or submit documentation to Customs Border Patrol and PGAs
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.

Guest Service Agent

Hampton Inn Memphis Poplar
04.2018 - 02.2019
  • Collected room deposits, fees, and payments.
  • Greeted guests upon arrival and offered assistance.
  • Assisted guests with check-ins, account inquiries and any additional services needed.
  • Maintained consistent positive customer feedback.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Answered guest inquiries and provided information regarding hotel services and amenities.
  • Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
  • Collaborated with team members to handle guest requirements from check-in through check-out.

Universal Banker

First Horizon
08.2015 - 09.2017
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Evaluated client financial positions and identified most appropriate banking products.
  • Cross-sold credit cards, loans and other bank products.

Administrative Assistant

Promise Academy Charter School
06.2013 - 08.2015
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Assisted development and implementation of new administrative procedures.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Established administrative work procedures to track staff's daily tasks.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels

Education

Associate of Arts - Business Administration

University of Phoenix
Tempe, AZ
06.2024

High School Diploma -

Bolton High School
Arlington, TN
05.2013

Skills

  • Business Operations Knowledge
  • Customer Retention
  • Management Training
  • Payroll Administration
  • Cash Drawer Procedures
  • Guest Relations
  • Staff Training
  • Microsoft Applications
  • Direct Deposit Processing
  • Recordkeeping
  • Employee File Maintenance
  • Conflict Management

Timeline

Assistant General Manager

Hampton Inn Memphis Poplar
01.2023 - Current

Front Desk Supervisor

Hampton Inn Memphis Poplar
06.2022 - 01.2023

Managed Account Coordinator

FedEx Trade Networks
02.2019 - 07.2022

Guest Service Agent

Hampton Inn Memphis Poplar
04.2018 - 02.2019

Universal Banker

First Horizon
08.2015 - 09.2017

Administrative Assistant

Promise Academy Charter School
06.2013 - 08.2015

Associate of Arts - Business Administration

University of Phoenix

High School Diploma -

Bolton High School

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Amber Webber