AMBER MILLS
SNOHOMISH
Summary
Dynamic salon owner with proven expertise in customer retention and quality assurance. Successfully managed operations and established strong client relationships to drive satisfaction and loyalty.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Salon Owner
Precious Gem Hair Design
Redmond
07.2023 - Current
- Managed daily salon operations and staff scheduling for optimal service delivery.
- Developed and maintained strong client relationships to enhance customer loyalty.
- Oversaw inventory management, ensuring sufficient stock of products and tools.
- Resolved client concerns promptly to maintain high satisfaction levels.
- Ensured compliance with health and safety regulations in the salon environment.
- Organized inventory system for tracking product sales and restocking shelves accordingly.
- Provided customer service and addressed customer complaints in a timely manner.
- Researched new trends in hair care products and styles to stay current with industry developments.
- Implemented quality assurance measures to ensure high levels of customer satisfaction.
- Monitored financial performance of the salon by analyzing monthly reports to make necessary adjustments.
- Maintained professional relationships with vendors such as suppliers or contractors for business-related needs.
- Assisted with developing pricing strategies for different services offered at the salon.
- Participated in community events related to the beauty industry to build brand awareness among potential customers.
- Generated promotional materials such as flyers, brochures, coupons or discounts to attract new clients.
- Developed customer service strategies to ensure client satisfaction.
- Analyzed and recorded personnel and operational data and wrote activity reports.
- Monitored inventory of supplies, managed budget and requisitioned supplies, equipment, and services.
Hairstylist
Ulta Beauty Inc.
Redmond
09.2018 - 07.2023
- Assisted customers with inquiries and provided product information effectively.
- Consulted with clients to understand their hairstyle preferences and needs.
- Performed hair cutting, coloring, and styling services for diverse clientele.
- Maintained cleanliness and organization of workstations and salon areas.
- Educated clients on proper hair maintenance and styling techniques.
- Managed appointment schedules to optimize client flow and satisfaction.
- Participated in ongoing training sessions to stay updated on trends and techniques.
- Maintained cleanliness of workstation by sanitizing tools and equipment between uses.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Managed cash register transactions during checkout process.
- Pre-booked future appointments to increase repeat business.
- Recommended treatment and styling products to customers to address specific concerns.
- Cultivated strong customer relationships through accurate service and product knowledge, enhancing client satisfaction and loyalty.
- Participated in team discussions regarding marketing strategies for the salon.
- Attended trade shows and educational seminars to stay up-to-date on current trends in hairstyling.
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
Hairstylist
Regis Hair Salon
Sammamish
01.2013 - 09.2018
- Consulted with clients to understand their hairstyle preferences and needs.
- Performed hair cutting, coloring, and styling services for diverse clientele.
- Styled and designed traditional and contemporary hairstyles for men and women daily.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Provided clients with personalized home hair care maintenance techniques to enhance results.
- Suggested tailored products to clients, aligning with their specific hair needs.
- Managed appointment schedules to optimize client flow and satisfaction.
- Pre-booked future appointments to increase repeat business.
- Cultivated new client relationships through referrals from satisfied customers.
- Maintained cleanliness and organization of workstations and salon areas.
- Participated in ongoing training sessions to stay updated on trends and techniques.
- Demonstrated knowledge of health and safety regulations in the workplace.
- Sold conditioner, shampoo, hair treatment, and styling products to educate clients on proper hair care.
- Managed cash register transactions during checkout process.
Education
Cosmetology
Kirkland Beauty School
Kirkland, WA01-2001
High School Diploma -
Redmond High School
Redmond, WA06-2000
Skills
- Salon management
- Customer retention
- Service pricing
- Appointment scheduling
- Inventory control
- Health compliance
- Quality assurance
- Financial analysis
- Planning and execution
- Business management
- Effective multitasking
- Adaptability and flexibility
- Problem solving
- Creativity
- Branding expertise
- Communication
- Relationship building
- Organizational skills
- Professional demeanor
- Customer satisfaction
- Problem-solving
- Multitasking capacity
- Customer satisfaction
Certification
Cosmetology
Websites
Timeline
Salon Owner
Precious Gem Hair Design
07.2023 - Current
Hairstylist
Ulta Beauty Inc.
09.2018 - 07.2023
Hairstylist
Regis Hair Salon
01.2013 - 09.2018
Cosmetology
Kirkland Beauty School
High School Diploma -
Redmond High School