Amber Weiland
Navarre,FL
Summary
Dynamic professional with a friendly demeanor and strong attention to detail. Proven ability to enhance customer satisfaction and streamline operations while adhering to HIPAA guidelines. Skilled in appointment scheduling and cash handling, committed to delivering exceptional service and fostering positive client relationships.Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Stay at Home Mom
Self
New Orleans, LA
10.2007 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
Seasonal Personal Vehicle Delivery Driver
UPS
Ft. Walton Beach, Florida
11.2021 - 01.2025
- This is a seasonal position I've worked during peak season for the past four years from November until January and sometimes into February.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
Daytime Bartender (Seasonal)
Vincent's Italian Cuisine
Metairie, LA
12.2017 - 12.2017
- Displayed expert knowledge of various spirits, beers, wines, and cocktails to provide personalized recommendations based on customer preferences.
- Exceeded daily sales targets consistently through upselling techniques without appearing pushy or intrusive.
- Ensured compliance with all state liquor laws and regulations while serving alcoholic beverages responsibly.
- Maintained a clean and organized bar area, ensuring a welcoming atmosphere for guests.
- Handled cash transactions accurately, maintaining proper accounting records for daily sales.
- Demonstrated excellent communication skills while interacting with diverse clientele from various backgrounds and cultures.
- Took food, drink, and to-go orders and entered them into the POS.
- Served food and drinks to clientele sitting at the bar.
- Reconciled cash register at the end of shifts.
Seasonal Sales Associate
Macys Department Store
Kenner, LA
10.2015 - 01.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prioritized helping customers over completing other routine tasks in store.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Bartender and Manager
Dak Shack/Tarpon Joe's
Metairie, LA
08.2003 - 09.2007
- After Hurricane Katrina, Dak Shack was sold to different owners who were previous customers, and they kept me on as the manager.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift for all employees.
- Made hiring and firing decisions.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Managed bar inventory, restocked supplies, and placed orders for spirits, beer, wines, and mixers.
- Built relationships with vendors to manage orders and costs.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
- Performed banking transactions and deposits before and after shifts.
Promotions and Marketing
Jagermeister
New Orleans, LA
01.2003 - 09.2007
- Applied sales promotions and marketing strategies of known brands, new and upcoming spirits at local restaurants, bars, and nightclubs.
- Promoted sales of spirits to increase public knowledge and awareness of new products.
- Executed new promotions and marketing campaigns in new bars and restaurants in multiple territories.
- Increased brand recognition in target audience through creative promotions and marketing campaigns.
Receptionist/Salon Manager
Bask Tanning and Hair
Metairie, LA
01.1997 - 09.2007
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered multi-line phone promptly and scheduled appointments for the tanning and hair salon.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Trained new staff on upkeep and operation of all tanning bed equipment and POS.
- Trained new staff on the computer program used for operating the tanning beds.
- Assisted with onboarding new clients and securing paperwork completion.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided administrative support to staff members by managing office supplies/hair product inventory.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Negotiated contracts with vendors.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
- Achieved personal sales goals by upselling products to meet individual needs with highest grossing sales annually.
- Coordinated special events such as bridal and tanning parties and demonstrations in partnership with other local businesses.
- Analyzed market trends to keep salon's offerings competitive and appealing to broad client base.
- Enhanced online presence through social media and digital marketing, attracting larger and more diverse clientele.
Medical Front Office Receptionist
Animal Care Center
Metairie, LA
06.2002 - 08.2004
- I only left this job because it was too hard when people were having to have their pets euthanized.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Precharted patient files for physicians
- Verified and updated demographic and other personal information for client's pets.
- Used computer programs and registration systems to schedule patients for routine procedures and surgeries.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Demonstrated strong attention to detail when updating patient demographics, ensuring accurate information for proper billing and treatment purposes.
- Conducted patient intake interviews, recording and documenting relevant information.
- Received and routed laboratory results to correct clinical staff members.
- Showed sympathy when euthanizing pets.
- Performed necessary duties to open and close the hospital.
- Made nightly deposits at the bank.
Education
No Degree - Exercise Physiology And Kinesiology
Tulane University
New Orleans, LABachelor of Science - Exercise Science
Delgado Community College
New Orleans, LAHigh School Diploma -
Bonnabel High School
Kenner, LA05-1994
Skills
- Friendly, positive attitude
- Attention to detail
- HIPAA guidelines
- EMR / EHR
- Multitasking Abilities
- Medical office administration
- Cash handling
- Data entry
- Excellent communication
- Computer skills
- Active listening
- Front desk operations
- Telephone etiquette
- Appointment scheduling
Certification
- CPR/AED Certificate
- SAE Certification since 1997
Timeline
Seasonal Personal Vehicle Delivery Driver
UPS
11.2021 - 01.2025
Daytime Bartender (Seasonal)
Vincent's Italian Cuisine
12.2017 - 12.2017
Seasonal Sales Associate
Macys Department Store
10.2015 - 01.2016
Stay at Home Mom
Self
10.2007 - Current
Bartender and Manager
Dak Shack/Tarpon Joe's
08.2003 - 09.2007
Promotions and Marketing
Jagermeister
01.2003 - 09.2007
Medical Front Office Receptionist
Animal Care Center
06.2002 - 08.2004
Receptionist/Salon Manager
Bask Tanning and Hair
01.1997 - 09.2007
No Degree - Exercise Physiology And Kinesiology
Tulane University
Bachelor of Science - Exercise Science
Delgado Community College
High School Diploma -
Bonnabel High School