Amber Weller

• Was an integral part in completing the required audits and updates for the 2026 accreditation process with PPFA, the parent organization.
• Oversaw comprehensive workflows and work queues within Epic.
• Conducted thorough reviews of family planning claims to Medicaid, identifying errors and executing effective corrective measures.
• Facilitated ongoing communication with Director of Revenue Cycle Management and Payor Relations to support strategic initiatives and optimize revenue outcomes.
• Monitored and refined compliance processes related to billing guidelines and payer requirements to enhance accuracy and efficiency.
• Collaborated with clinical staff to ensure compliance with billing regulations and procedures.
• Analyzed revenue cycle processes to identify discrepancies and enhance accuracy.
• Served as a trusted resource for colleagues seeking guidance on complex billing issues or regulatory matters.
• Provided comprehensive support to team operations by covering for absent colleagues, ensuring continuity of service.
• Led cross-functional teams in initiatives aimed at optimizing revenue collection strategies.
• Developed training materials for new staff on revenue integrity best practices and software tools.
• Ensured accurate charge capture for improved financial performance with meticulous data analysis and reconciliation procedures.
• Spearheaded initiatives to optimize coding practices, resulting in more accurate reimbursements and reduced risk of denials.

• When hired, I quickly learned and took over the authorization process for CT, Ultrasound, and MRI appointments, quickly reducing the amount of rescheduled and cancelled appointments by 80%
• Took the initiative to teach myself the company's appointment scheduling processes and helped reduce the wait time of incoming calls by 20%, along with increasing accurately scheduled appointments by 15%
• Reviewed and entered x-ray encounters for billing
• Mailed and faxed paper claims to insurance companies while also updating payor information into the billing system, Tebra, which helped cut down on overall paper claims by 60%
• Recorded appointments, checked patient insurance coverage and demographic information.
• Facilitated the organization and modification of patient schedules when necessary.
• Oversaw maintenance of outstanding claims and AR lists.
• Answered telephone and in-person inquiries with a friendly demeanor and full knowledge of billing department processes.
• Established clear communication channels between departments to promote seamless coordination in all aspects of the billing process.
• Monitored accounts receivable aging reports, identifying trends and proactively addressing potential collection issues.
• Streamlined workflow for faster invoice processing, improving overall efficiency in the department.
• Continually sought opportunities for process improvement, leading to increased efficiency and effectiveness within the billing department.
• Evaluates doctors' orders to ensure coding accuracy.

• Achieved seamless revenue cycle management across 8 provider offices through meticulous review of patient accounts and medical records. Enhanced billing accuracy by effectively coding patient visits and submitting claims. Streamlined payment processing by reviewing EOBs and posting insurance and patient payments. Improved cash flow by systematically addressing denials and managing accounts receivable.
• Facilitated contracting processes for four phlebology practices, encompassing nine MDs, one DO, four midlevel providers, and two DPTs.
• Handled all monthly and quarterly reports for clients, which led to a healthy working relationship and a respected and trusted position among the clients
• Created and maintained provider logins to needed web portals, having access to provider web portals allowed staff to work outstanding claims logs in a more timely fashion
• Coordinated training programs and oversaw a team of over 8 staff members to ensure high-quality service delivery.
• Acted as the primary billing point of contact for existing and new clients, as well as handling customer service and patient relations.
• Acted as a liaison between the clients, billers, and third-party payers in resolving billing and reimbursement accuracy
• Successfully revamped the existing billing procedures for wound care, which resulted in the payment of all outstanding wound care claims, increasing revenue for the company and clients
• Researched and implemented the correct billing practices for unlisted procedures, which allowed clients to expand the procedures offered to patients, which prevented denied claims and increased revenue
• Served as primary point of contact for Vein Specialist of America, ensuring effective interaction with departments such as Information Systems, EDI, and Human Resources.
• Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
• Facilitated regular team meetings focused on problem-solving discussions that led to practical solutions.
• Managed client relationships effectively by maintaining open lines of communication and promptly addressing concerns or issues as they arose.
• Championed change management efforts to successfully implement new systems or processes within the organization.
• Collaborated closely with executive leadership to develop long-term strategic plans aligned with company objectives.

• Responded to Millennium Medical Management Resources' request to return after three months, accepting both the previous role and new responsibilities.
• Developed and instituted effective billing strategies for J-codes, aimed at maximizing revenue for injection procedures.
• Identified multiple billing and coding issues and instituted solutions at the claim level, which cut down on the number of denials from insurance companies and reduced payment times
• Reconciled the financials each month for 3 doctors' offices and assisted in the monthly close for each office to ensure all accounts matched and fixed any discrepancies
• Acquired and updated insurance retro authorizations for procedures and tests ordered by the attending physician
• Telecommuted for 6 months while being the sole point of contact and biller for a new client out of state, while also leading the weekly conference calls with the said office
• Created the standard appeal letters and correspondence to patients and insurance companies used by the department
• Created and maintained all insurance provider portal logins

• Millennium Medical Management - Primary biller and Insurance follow-up for Veins Specialists of America clients
• Started monthly accounts receivable, outstanding claims, and appeal tracking logs, which significantly reduced the amount of unpaid, old claims and increased incoming revenue, and these logs
• Identified recurring insurance denials and worked with the insurance companies to figure out solutions and implement practices to cut down on these denials and speed up processing time by 25%
• Verified the accuracy of accounts payable payments, resulting in an 85% reduction in payment errors and check reissues.
• Provided exceptional customer service in handling billing inquiries, resolving disputes promptly and professionally.

Administrative Assistant Jan 2005-June 2006

• Facilitated efficient office processes by executing administrative duties and offering support wherever necessary. Achieved role of billing account specialist in 2008, accountable for patient data management, insurance claim processing, and follow-up calls. Recognized by management for exclusive management of Blue Cross Blue Shield and Aetna patient accounts, while diligently maintaining various logs.
• Trained two peers to handle and comprehend the job responsibilities to adequately accomplish any given task of a billing account specialist.
• While handling the Blue Cross Blue Shield patients I was able to collect over 85% of outstanding deductibles, raising the company's revenue by $250,000.
• The company entrusted me to handle the billing department, which consisted of claim calls, data entry, mailing claims, patient statements, and letters for over a year. Consistently made myself available to fellow employees ensuring all work was completed before the end of business.