Amber Wells
Bowie,MD
Summary
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.
Overview
5
5
years of professional experience
Work History
Bartender/Cocktail Waitress/Bottle Service
Cloakroom/Over Under Sports Book
Washington D.C.
04.2022 - Current
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Greeted customers and provided excellent customer service.
- Upsold customers from shelf to premium brands to help boost sales.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Processed payments accurately and efficiently with POS system.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Effectively multitasked within fast-paced environment.
Client Service Representative
Rocky Gorge Animalhospital
Laurel, MD
09.2024 - 12.2025
- Conferred with customers by telephone or in person to provide information about products or services, and schedule appointments.
- Maintained customer records in the database system.
- Greeted incoming customers to provide immediate, friendly and knowledgeable support.
- Scheduled and confirmed appointments based on customer availability.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Resolved customer inquiries and complaints via phone, email, or other communication channels.
- Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
- Performed administrative tasks such as filing documents and responding to emails.
Veterinary Assistant
Dogs & Cats Emergency & Specialty
Bowie, Maryland
06.2021 - 06.2022
- Obtained information and history from clients to maintain medical charts.
- Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Maintained accurate medical records of all patients.
- Delivered attentive, courteous service to promote overall patron satisfaction.
- Communicated with veterinarians and staff members to maintain patient flow.
- Restocked and sanitized exam rooms for ample supplies and disease control.
- Released patients to owners with care directions from veterinary staff.
- Answered phone inquiries from clients regarding appointment scheduling, services offered.
- Performed laboratory tests, x-rays and other diagnostic tests to check animal health.
- Prepared laboratory slides for microscopic examinations.
Veterinary Assistant
Eastern Animal Hospital
Baltimore, Maryland
12.2020 - 06.2021
- Ensured that cages were kept clean at all times.
- Performed laboratory tests, x-rays and other diagnostic tests to check animal health.
- Prepared laboratory slides for microscopic examinations.
- Cleaned and sterilized exam rooms between appointments.
- Assisted veterinarians in examining animals.
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
Client Service Representative
2nd Street Animal Hospital
Philadelphia, Pennsylvania
08.2020 - 12.2020
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Scheduled and confirmed appointments based on customer availability.
- Answered incoming calls from customers regarding billing inquiries, technical issues, product concerns.
- Created detailed notes in customer profiles to keep track of conversations and requests.
Education
Associates - Business Management
Prince George's Community College
Prince George's County, Maryland06-2027
Some College (No Degree) - Business Management
University of Maryland, College Park
College Park, MDSkills
- Basic accounting
- New hire training
- Strong multitasking
- Hospitality and accommodation
- Salesmanship
- Engaging personality
- Marketing and sales experience
- Cash register operation
- Payment processing
- Clear and effective communication
- Handling difficult customers
- Point of sale systems
References
References available upon request.
Timeline
Client Service Representative
Rocky Gorge Animalhospital
09.2024 - 12.2025
Bartender/Cocktail Waitress/Bottle Service
Cloakroom/Over Under Sports Book
04.2022 - Current
Veterinary Assistant
Dogs & Cats Emergency & Specialty
06.2021 - 06.2022
Veterinary Assistant
Eastern Animal Hospital
12.2020 - 06.2021
Client Service Representative
2nd Street Animal Hospital
08.2020 - 12.2020
Associates - Business Management
Prince George's Community College
Some College (No Degree) - Business Management
University of Maryland, College Park
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