Amber Westerfield
Baltimore
Summary
Optical professional well-versed in managing high-volume dispensaries and optimizing patient care. Proven track record in improving operational workflows and enhancing customer satisfaction. Known for strong collaboration skills and adaptability to evolving needs, with focus on precision in lens crafting and patient consultation.
Overview
19
19
years of professional experience
Work History
Lead Optician
Katzen Eye Group
11.2021 - Current
- Led optical team in delivering exceptional customer service and tailored eyewear solutions.
- Trained new staff members on best practices for dispensing eyewear, promoting consistency in quality across the team.
- Provided expert eyewear consultations, interpreting prescriptions, and recommending optimal lens and frame solutions to patients.
- Accurately measured and fitted eyewear, ensuring visual acuity, comfort, and proper alignment.
- Managed optical lab orders, verified lens specifications, and ensured timely delivery of finished products.
- Educated patients on eyewear care, contact lens handling (if applicable), and product features and benefits to drive sales.
- Addressed and resolved patient concerns related to eyewear adjustments, repairs, and visual issues, ensuring satisfaction.
- Maintained accurate patient records, processed transactions, and adhered to policies and procedures.
- Assisted in inventory management, ensuring accurate stock levels, and product merchandising to maximize sales.
- Collaborated with optometrists and other store personnel to provide seamless patient care, and achieve store goals.
Acting GM/Retail Supervisor
VisionWorks
01.2011 - 04.2021
- Oversaw all store operations including optical dispensing, sales, and customer service, ensuring a seamless patient journey from eye exam to eyewear selection and pickup.
- Maximized store profitability by analyzing financial reports, managing budgets, and implementing strategies to achieve or exceed sales targets while controlling expenses.
- Led, managed, and developed a team of opticians and sales associates, providing training, coaching, and performance management to enhance productivity and ensure excellent patient care.
- Ensured accurate and efficient dispensing of eyewear, including verifying prescriptions, taking measurements, and fitting frames, while adhering to all regulatory and company standards.
- Cultivated strong relationships with optometrists and other healthcare professionals to collaborate on patient care and drive business growth.
- Maintained inventory control and visual merchandising standards to optimize product presentation, availability, and sales, while minimizing losses.
- Fostered a culture of teamwork by implementing regular training sessions, resulting in a more engaged and productive workforce.
- Analyzed sales data to identify trends, driving targeted marketing efforts that yielded noticeable increases in revenue.
Retail Manager
Things Remembered
02.2007 - 06.2011
- Consistently achieved sales targets and maximized profitability by implementing effective sales strategies and fostering a customer-focused sales environment specializing in personalized gifts.
- Enhanced the customer experience by leading the team in providing tailored assistance with gift selection and the personalization process, ensuring exceptional service and order accuracy.
- Streamlined store operations, including inventory management, visual merchandising, and staff scheduling, to optimize efficiency and maintain a high standard of store presentation.
- Developed and motivated a high-performing sales team through ongoing coaching, training, and performance management, fostering a collaborative and results-oriented work environment.
- Managed the personalized product process, including engraving and order fulfillment, with a focus on quality control, accuracy, and timely delivery to meet customer expectations.
- Maintained precise inventory control, conducted regular audits, and implemented loss prevention measures to safeguard assets and ensure optimal stock levels.
Retail Manager
Motherhood Maternity
08.2007 - 01.2011
- Drove store sales performance by implementing effective strategies, fostering a customer-centric environment, and ensuring staff product knowledge.
- Recruited, trained, and coached a high-performing sales team, fostering a positive environment focused on growth and customer service.
- Oversaw all store operations, including visual merchandising, and store appearance, to enhance the customer experience.
- Managed inventory levels and implemented loss prevention strategies, maintaining optimal product availability and profitability.
- Monitored store financials, analyzed KPIs, and identified opportunities for improvement to achieve and exceed sales goals.
- Represented the Motherhood Maternity brand, and built community relationships to drive store traffic and customer loyalty.
Education
High School Diploma - General Studies
Patterson High School
BaltimoreSkills
- Optical team leadership
- Multitasking Abilities
- Time management
- Problem-solving abilities
- Eyewear fitting
- Staff training and development
- Patient record maintenance
- Team collaboration
- Customer relationship building
- Insurance verification
- Insurance billing
- Computer skills
Timeline
Lead Optician
Katzen Eye Group
11.2021 - Current
Acting GM/Retail Supervisor
VisionWorks
01.2011 - 04.2021
Retail Manager
Motherhood Maternity
08.2007 - 01.2011
Retail Manager
Things Remembered
02.2007 - 06.2011
High School Diploma - General Studies
Patterson High School