Microsoft Office
Hi, I’m
Amber Wheatley
Louisville,KY
Summary
Passionate and dedicated behavioral health professional who radiates positivity; leveraging studies in mental health and counseling, ready to apply peer support certification, administrative, and healthcare experience to assist a multidisciplinary team while ensuring exceptional patient care.
Overview
9
years of professional experience
1
Certification
6
years of post-secondary education
Work History
The Brook Hospital - DupontLouisville, KY
Peer Support Specialist | Mental Health Tech
11.2021 - Current
Job overview
- Build relationships based upon trust and honesty by using active listening and dynamic communication skills.
- Increase awareness of and support participation in self-help organizations.
- Provide ongoing assessment, problem-solving, and skill teaching to assist individuals with activities of daily living.
- Demonstrate extensive knowledge of disease of addiction, mental illness, recovery, and wellness principles; share information with others struggling during recovery.
- Perform scheduled rounds; observe and document patient behavior, perform patient safety checks; document results to establish patients' well-being.
- Identify behaviors that necessitate intervention and obtain assistance from qualified personnel to complete intervention.
- Take and monitor vital signs; report concerns to nurse
- Counsel and mentor clients on substance use, mental health, and life choices individually and through group facilitation.
Upstate Warrior SolutionsGreenville, SC
Volunteer Coordinator | Photographer | Intern
11.2016 - 12.2020
Job overview
- Member of research team for suicide prevention: observed/recorded behaviors and mental status of veterans, took detailed notes and managed documentation for interviews with survivors of suicide, gained insight on effects of mental health for individuals and their loved ones.
- Completed internship with vast duties: daily paperwork and data-entry, photography services, creative design, collaborated with staff and board members to manage fundraising events, provided administrative support and additional tasks to enhance efficiency and ensure team success.
- Met with staff and management to maintain currency on volunteer opportunities, performed skills assessments to link volunteers to roles matching individual skills and competencies.
Home Instead Senior CareGreenville, SC
Quality Coordinator | CNA
05.2014 - 09.2018
Job overview
- Worked cross-functionally between administrative and CNA roles to assure completion of home visits, evaluations, reviews, and accuracy of documentation.
- Completed medical and program reports, updated treatment plans, audited activity logs, and maintained records following standard operating procedures.
- Took and monitored vital signs, administered medications, managed patient behavior.
- Delivered individualized patient care by documenting observations, administering treatments, and evaluating patient needs to promote positive outcomes.
- Observed and recorded patients' mental status, sleep and eating patterns, recognized and reported abnormalities or changes in patients' health status to optimize treatment and care delivery.
Education
University of LouisvilleLouisville, KY
Master of Science from Clinical Social Work (LCSW)
01.2022 - Current
University Overview
- M.A. track; Mental Health & Substance Use Concentration
- Dean's List Fall 2021, Spring 2022
Spartanburg Community CollegeSpartanburg, SC
Associates Degree from Graphic Design
05.2016 - 05.2018
Certification
- Certified Adult Peer Support Specialist Bridgehaven Mental Health Services, 2022
- CPR/AED National CPR Foundation, 2022
- Certified Nursing Assistant Kentucky Healthcare Institute, 2015
Affiliations
- NAADAC
- NCSW
- ASRM
- NAMI
Software
PowerPoint
Adobe Creative Suite
PhotoShop
Cloud Services
Skills
- Behavioral health
- Behavioral management
- Multicultural competence
- Resource navigation
- Recovery planning
- Recovery guidance
- Effective collaboration and interaction
- Motivational interviewing
- Rapport building
- Service navigation
- Recovery assistance and support
- Teamwork and collaboration
- Multitasking Abilities
- Excellent communication
- Safety protocols and procedures
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Clinical documentation
- Task prioritization
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Professionalism
- Crisis intervention
- Staff training
- Patient advocacy
- Patient intake
- Adaptability
- Data confidentiality
- Addiction treatment
- Preventive actions
- Customer satisfaction
- Customer service
- Project management
- Documentation management
- Employee training
- Data entry
- Microsoft Word
- Microsoft Excel
- Fast typing speed
- Word processing
- Filing and data archiving
- Data management
- Office administration
- Administrative support
- Transcription proficiency
- Relationship building
- Computer proficiency
- Complaint handling
- Complaint resolution
- Client relations
- Professional telephone demeanor
- Microsoft Office Suite
- Building rapport
- Clerical support
- Product promotion
- Brand representation
- Promotional support
- Graphic design
- Social media design
- Adobe creative suite
- Visual design
- Branding and identity
- Website design
- PC and mac platforms
- Presentation design
Volunteer Experience
National Alliance for Mental Illness (NAMI) 2020-2022
- Trainings: QPR, Ending the Silence, NAMI Basics (educated on depression and bipolar, anxiety, obsessive-compulsive disorders and co-morbid diagnoses)
American Foundation for Suicide Prevention 2020-2022
- Volunteer at Fundraising Events
Timeline
University of Louisville
Master of Science from Clinical Social Work (LCSW)
01.2022 - Current
Peer Support Specialist | Mental Health Tech
The Brook Hospital - Dupont
11.2021 - Current
Volunteer Coordinator | Photographer | Intern
Upstate Warrior Solutions
11.2016 - 12.2020
Spartanburg Community College
Associates Degree from Graphic Design
05.2016 - 05.2018
Quality Coordinator | CNA
Home Instead Senior Care
05.2014 - 09.2018