Amber Wheeler
Professional Assistant
ONTARIO,CA
Summary
Friendly and dedicated Guest Relations professional with 6 years of customer service experience, committed to delivering exceptional guest experiences and resolving concerns efficiently. Seeking to contribute excellent communication and problem-solving skills as a Disneyland Guest Relations Cast Member.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Guest Relations Hostess
Disneyland Resort
07.2021 - Current
- Greet and assist guests by providing accurate information about products, services, and events
- Handle guest inquiries, complaints, and special requests professionally and promptly
- Collaborate with team members to ensure smooth daily operations and guest satisfaction
- Use GSS systems and maintain accurate records of guest interactions
- Assist in organizing special events and promotions and VIP viewing areas.
- Maintained up-to-date knowledge of product and service changes.
Barista (Food and Bev)
Disneyland Resort
08.2019 - 12.2020
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting guest with a friendly demeanor and promptly addressing their needs.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with Guest during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive guest satisfaction scores.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
Retail Sales Associate
Disneyland Resort
03.2017 - 12.2018
- Greeted guest and helped with product questions, selections, and purchases.
- Helped guest complete purchases, locate items.
- Handled returns and exchanges professionally, resolving guest issues while adhering to company policies.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for guest.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
Rental Sales Agent
Fox Rent A Car
04.2013 - 07.2017
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Set and achieved company defined sales goals.
Education
High School Diploma -
Henry J Kaiser High School
Fontana, CA 05.2001 -
Skills
Strong empathy
Personal grooming
Complaint handling
Exceptional communication
Guest satisfaction focus
Concierge services
Guest relations
Teamwork
Timeline
Guest Relations Hostess
Disneyland Resort
07.2021 - Current
Barista (Food and Bev)
Disneyland Resort
08.2019 - 12.2020
Retail Sales Associate
Disneyland Resort
03.2017 - 12.2018
Rental Sales Agent
Fox Rent A Car
04.2013 - 07.2017
High School Diploma -
Henry J Kaiser High School
05.2001 -
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