Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Whigham

Silas,AL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

10
10
years of professional experience

Work History

Technical Support Representative

Alorica
01.2020 - 02.2023
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Researched product and issue resolution tactics to address customer concerns.
  • Managed high levels of call flow and responded to [Type] technical support needs.

Front Desk Receptionist

Choctaw County DHR
04.2016 - 03.2019
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Nurse Aide

Wayne General Hospital
01.2013 - 10.2015
  • Sanitized [Type] and [Type] equipment and inserted catheters as directed by nursing staff.
  • Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.
  • Promoted patient socialization, self-care and development by recognizing and using patient strengths to motivate patient.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.

Education

High School Diploma -

James Madison High School
Norcross, GA
05.2011

Medical Assistant -

Montgomery Job Corps Center
Montgomery, AL
05.2011

Skills

  • Service Desk Team Management
  • Support Ticket System Management
  • Defect Analysis and Resolution
  • Microsoft Certified Solutions Associate (MCSA:) Name of Microsoft Technology
  • MS Office Proficiency
  • Collaborative Team Player
  • Troubleshooting and Assistance
  • Product Selection
  • Account Management
  • Call Center Operations
  • Appointment Scheduling
  • Consultative Sales
  • Call Management`
  • Call Management
  • Information Security
  • Data Entry
  • Product Knowledge
  • Scheduling
  • Account updating
  • Complaint resolution
  • Conflict Resolution
  • Customer Service
  • Live chat support
  • Microsoft PowerPoint
  • Microsoft Excel

Timeline

Technical Support Representative

Alorica
01.2020 - 02.2023

Front Desk Receptionist

Choctaw County DHR
04.2016 - 03.2019

Nurse Aide

Wayne General Hospital
01.2013 - 10.2015

High School Diploma -

James Madison High School

Medical Assistant -

Montgomery Job Corps Center

Similar Profiles

CREATE PROFILE
Amber Whigham